Manager – Change Management, Outsourced Services

This is a fully remote position, open to applicants in Florida, +7 more states.

📋 Description

• Lead change management initiatives for outsourced services engagements, business transformations, process enhancements, technology deployments, and shifts in operating models.

• Create and implement comprehensive change strategies that encompass stakeholder engagement, leadership alignment, communications, readiness, training, adoption, reinforcement, and realization of benefits.

• Provide counsel to senior leaders on the organizational, operational, role, capability, and workforce implications of transformation decisions.

• Perform assessments on change impacts, stakeholder readiness, and adoption risks.

• Integrate change activities, milestones, resources, risks, and metrics into project charters, roadmaps, governance frameworks, implementation plans, and decision-making forums.

• Develop stakeholder engagement strategies across executives, leaders, managers, employees, clients, and other affected groups.

• Convert future-state processes, technologies, roles, and operational methods into communications, leader toolkits, learning experiences, job aids, and performance support materials.

• Establish and report on readiness, engagement, proficiency, behavior, adoption, and sustainability metrics.

• Identify resistance, leadership voids, conflicting priorities, and adoption risks, and implement strategies for mitigation and reinforcement.

• Assist clients and internal teams in transitioning to new processes, technologies, data practices, service models, structures, roles, and workflows.

• Set quality standards and provide strategic oversight for change deliverables.

• Manage multiple change engagements and workstreams, overseeing scope, timelines, resources, dependencies, risks, financial performance, and delivery quality.

• Cultivate client relationships and support solution scoping, proposals, and practice growth initiatives.

• Develop repeatable change methodologies, tools, templates, governance standards, and measurement practices.

• Lead, mentor, and develop change practitioners and cross-functional team members.

• Assess emerging change practices, digital adoption capabilities, analytics, and AI-enabled tools.

⛳️ Requirements

• A Bachelor’s degree in Business, Finance, Accounting, or a related discipline is required.

• At least 6 years of experience in leading change management, technology-driven transformation, process or operating model change, management consulting, organizational transformation, or similar advisory services.

• Minimum of 5 years of experience in leading teams and delivering change outcomes across complex, multi-workstream projects, programs, or client engagements.

• Proven experience in leading people and adoption strategies for intricate transformations.

• Experience advising senior executives, decision-makers, and cross-functional stakeholders in a client-facing or consulting context.

• Extensive knowledge of change strategy, organizational readiness, stakeholder engagement, leadership alignment, communications, learning, adoption, reinforcement, and sustainability.

• Experience in integrating change management into technology implementations, process redesign, service delivery transformations, operating model changes, or organizational transitions.

• Capable of translating future-state designs and business impacts into audience-specific change interventions and implementation strategies.

• Ability to define adoption outcomes, set metrics, leverage data to identify risks, and assess sustained behavioral and business results.

• Strong executive presence coupled with exceptional facilitation, influencing, written, verbal, and presentation skills.

• Skilled in building trusted relationships and supporting solution development, proposal efforts, and engagement expansion.

• Strong analytical, organizational, and problem-solving abilities; adept at managing ambiguity, competing priorities, and multiple complex engagements.

• Proficient in Microsoft Office Suite, including PowerPoint, Excel, Word, Teams, and SharePoint.

• A Master’s degree is preferred.

• Certifications such as Prosci, CCMP, PMP, or equivalent are preferred.

• Familiarity with project management, collaboration, digital adoption, change analytics, and AI-enabled productivity tools is preferred.

🏝️ Benefits

• Flexibility to manage workdays to support a healthy work/life balance.

• A culture recognized with numerous top “Places to Work” awards.

• Opportunities for professional development and career advancement.

• A team-oriented culture that fosters creativity and collaboration.

• Access to tools, technology, and resources that contribute to professional success.