Manager – Centralized Referrals

This is a fully remote position, open to applicants in California, +8 more states.

📋 Description

• Develop and oversee Schweiger’s newly established Centralized Referral Team.

• Manage the complete referral process, which includes receiving referrals, contacting patients, scheduling visits, confirming appointments with referring practices, alerting providers, and sending visit notes along with pathology results.

• Lead five agents during the launch, incorporating both in-house staff and an outsourced partner.

• Recruit, train, mentor, and set daily objectives for the team.

• Ensure consistent quality and tone across both in-house and outsourced teams.

• Collaborate with Parakeet to identify tasks suitable for automation and track completion rates.

• Create and modify referral prioritization rules based on data analysis.

• Assist in establishing and managing the CRM for tracking referrals, contact attempts, bookings, and close-outs.

• Foster relationships with referring practices, manage escalations, and monitor referral volume.

• Work in partnership with the Patient Support Center, revenue cycle, clinic operations, Integration and Training, and providers.

• Direct non-referral faxes, such as records requests, prior authorizations, and lab requests, to the appropriate owner.

• Participate in in-person team meetings or events as required by business needs.

⛳️ Requirements

• Minimum of 3 years of experience leading a team in patient access, referral management, scheduling, or a similar high-volume healthcare setting.

• Proven experience managing both outsourced or offshore staff in conjunction with in-house employees.

• Familiarity with referrals, authorizations, insurance fundamentals, and EHR/practice management systems (ModMed experience is a plus).

• Proficient in using CRMs, workflow tools, and automation technologies.

• Quick adaptability to new tools and technologies.

• Demonstrated experience managing a team based on metrics, setting targets, reviewing them weekly, and taking action based on results.

• Experience in launching or revitalizing a process and ensuring its sustainability.

• Knowledge of HIPAA and OSHA compliance standards.

🏝️ Benefits

• Medical coverage (Virtual Care included).

• Health Savings Account/Flexible Spending Account.

• Dental insurance.

• Vision insurance.

• 401K available after 30 days of employment.

• Company-sponsored Short Term Disability (Applicable only for non-California employees).

• Pre-tax savings options for public transit commuters.

• Birthday recognized as an additional personal holiday.

• Employee discounts on Schweiger skin care products and cosmetic services.