Manager, Carrier Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and uphold the carrier network strategy, encompassing mode mix, lane coverage priorities, and minimum redundancy standards for carriers.

• Evaluate the capacity of the carrier portfolio against anticipated freight volumes and create mitigation strategies for any coverage gaps.

• Align carrier supply-side capacity with demand signals from Supply Chain Planning and Sales & Operations Planning; escalate any constraints across functions.

• Oversee the entire carrier qualification process, including compliance screenings and assessments of lane coverage.

• Lead carrier solicitation efforts and assess submitted rates against cost-per-mile benchmarks and established criteria.

• Manage the onboarding process for carriers, which includes SAP setup, TMS profile configuration, implementation calls, and FourKites activation.

• Direct the annual Request for Proposal (RFP) process, defining the scope, establishing carrier criteria, rate evaluation techniques, and approval authority.

• Oversee the cycles of rate review and negotiation; update the TMS with contractual lane rates accordingly.

• Establish and enforce standardized formats for rate input and decision logic for rate comparisons.

• Review and approve freight invoices from carriers, including those for drop trailer, detention, and accessorial charges.

• Maintain oversight of freight cost variances and coordinate the workflow for invoice approvals with the Finance department.

• Execute the monthly Carrier Network Compliance Review (CNCR) process, which includes TMS scorecards, corrective action calls, and documentation in SharePoint.

• Monitor carrier on-time delivery (OTD), frequency of accessorial charges, compliance with load notes, and tender acceptance rates.

• Define and manage escalation thresholds pertaining to carrier relationships.

• Act as the primary liaison for strategic carrier relationships, ensuring effective communication tracking.

• Lead calls for the implementation of new carriers and the re-onboarding of existing carriers.

• Conduct reviews of the network portfolio and optimize the carrier mix for improved service, cost, and capacity.

• Maintain the integrity of carrier profiles and data across TMS, CarrierSource, SAP, and FourKites.

• Integrate CNCR documentation with TMS performance metrics for a comprehensive view of carrier health.

⛳️ Requirements

• A Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related discipline is required.

• 6-8 years of experience in transportation or carrier sourcing is necessary.

• Proven experience in leading RFP processes and managing carrier performance initiatives.

• Familiarity with TMS, SAP, and CarrierSource is preferred.

• Strong negotiation skills with a track record of leading carrier RFP and rate negotiation processes.

• Comprehensive understanding of carrier qualification, compliance, and onboarding protocols.

• Ability to develop and manage carrier performance programs, including scorecards and corrective action measures.

• Strong analytical capabilities to evaluate network capacity, identify coverage gaps, and assess rate benchmarks.

• Proficiency in SAP, TMS, CarrierSource, and FourKites.

• Expertise in building and maintaining strategic relationships with carriers.

• Competence in coordinating freight settlement and invoice auditing processes with Finance.

• Keen attention to detail and a strong discipline in data governance across multiple systems.

• Effective communication across functions including Transportation, Procurement, and Distribution Analytics.

• Ability to manage competing priorities related to strategic sourcing and daily carrier performance challenges.

• Proficient in carrier sourcing and RFP management.

• Governance of carrier performance.

• Proficient in TMS/SAP/CarrierSource.

• Experience in contract and rate administration.

• Knowledge in freight audit and settlement.

• Skills in market and capacity intelligence.

🏝️ Benefits

• On-site Health Care Facility at no cost.

• Medical, Dental, and Vision coverage starting on day one!

• Access to Virtual Medical Services.

• Fertility and adoption benefits available.

• 401(k) Retirement Plan with 100% matching on the first 6% contribution, fully vested from day one.

• Paid parental leave for eligible employees.

• Paid family leave for all employees.

• Salary Continuance (Short-term Disability) provided by the company.

• Company-paid life insurance coverage.

• Paid holidays for all employees.

• Vacation time available.

• Tuition Reimbursement program offered.

• Employee Assistance Program (EAP) available.

• Opportunities for growth within the company.