Manager, Builder Direct

This is a fully remote position, open to applicants in Texas.

📋 Description

• Guide and mentor assigned Builder Account Managers through performance management, tracking of KPIs, development planning, talent assessments, coaching, training, one-on-one meetings, and market visits.

• Ensure uniform implementation of Builder Direct policies, procedures, account strategies, and sales initiatives throughout the designated territory.

• Act as the main escalation point for Single-Family and Multi-Family business requirements, addressing customer issues, conducting field site visits, organizing customer meetings, overseeing QBRs, and facilitating division rollouts.

• Evaluate business performance through reporting and key metrics, holding the team accountable for outcomes while providing transparency regarding business opportunities and challenges.

• Collaborate with National Account Managers and cross-functional teams, including Accounts Receivable, Final Mile, Warranty Service, Customer Direct, Risk Management, and Sales Operations, to enhance account execution and address business requirements.

• Manage and authorize change orders in line with established policies and procedures.

• Assist the Director of Contract Direct Sales with business planning, team initiatives, special projects, and annual meetings while identifying opportunities for ongoing improvement.

• Represent the organization at customer meetings, trade shows, industry events, and other business activities as needed.

• Extensive travel required throughout the assigned territory.

⛳️ Requirements

• Bachelor's degree.

• Over 7 years of relevant field sales, account management, or similar experience.

• Prior experience in people management is preferred, including coaching, developing, and managing performance.

• Strong understanding of sales concepts, practices, and business processes.

• Experience in the appliance, builder, or related industry is preferred.

• Proficient in Microsoft Office, including Outlook, Excel, Word, and PowerPoint.

• Willingness to travel extensively within the assigned geographic territory.

• Visa sponsorship is not available for this position.

🏝️ Benefits

• Flexible work hours and a hybrid work environment.

• Medical, dental, vision, and life insurance.

• Competitive holiday and vacation time off program.

• Retirement Savings Plan (401(k)) with applicable company contributions.

• Discounts on products and access to an Employee Assistance Program upon hire.

• Tuition reimbursement after 12 months of service.