Manager, B2B Center Operations

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Provide leadership, mentorship, and development opportunities for a team while promoting accountability, collaboration, and high performance.

• Create and implement operational strategies, standards, and process enhancements aimed at driving enrollment growth, optimizing revenue, retaining customers, and achieving operational excellence.

• Facilitate and lead cross-functional working sessions to ensure effective decision-making, alignment, and accountability among stakeholders.

• Utilize data, analytics, and business insights to assess performance, analyze enrollment trends, enhance experiences, and measure operational effectiveness.

• Offer actionable recommendations aimed at improving business outcomes.

• Assist field leaders in planning, prioritizing, executing, and embracing seasonal and strategic initiatives.

• Build and nurture relationships to foster collaboration across business leadership, field operations, and corporate functions.

• Develop and oversee project plans that include objectives, timelines, milestones, and success metrics.

• Employ project management tools and methodologies to monitor progress, mitigate risks, and ensure successful implementation.

⛳️ Requirements

• Over 10 years of experience in operations, business operations, program management, project management, consulting, or related fields.

• More than 5 years of experience overseeing cross-functional business initiatives with measurable operational or financial results.

• Strong financial acumen coupled with excellent analytical skills.

• Proven experience in evaluating business performance, forecasting trends, and formulating data-driven recommendations.

• Experience in developing and executing strategies focused on revenue growth, profitability enhancement, customer retention, and operational efficiencies within a complex nationwide multi-unit organization.

• Strategic and critical thinking abilities.

• Capability to balance long-term goals with day-to-day execution.

• Proficiency in prioritizing and managing multiple projects in a fast-paced setting.

• Demonstrated ability to lead through influence and collaborate with executive leadership and cross-functional stakeholders.

• Willingness to travel up to 25% of the time.

🏝️ Benefits

• Discounted child care benefits.

• Comprehensive medical, dental, and vision coverage for employees and their families, including pets.

• Employee assistance programs focused on mental health and personal development.

• Health and wellness initiatives.

• Paid time off.

• Discounts on work-related necessities, such as cell phones.