Manager, Accounts Receivable – Workers Compensation

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and nurture a team tasked with overseeing the entire Accounts Receivable and billing operations.

• Ensure prompt and precise reimbursement while achieving key performance indicators.

• Foster operational excellence through the development of team members, implementation of policies, audit management, and collaboration across functions.

• Provide daily guidance and communication to direct reports and team leaders.

• Maintain a high standard of customer service in interactions with Accounts Receivable Specialists, payors, and centers.

• Participate in the interviewing, hiring, onboarding, and performance evaluation processes for team members.

• Implement and sustain audits to guarantee efficiency, accuracy, and thoroughness in managing outstanding Accounts Receivable accounts.

• Monitor, analyze, and report on performance metrics such as days outstanding, Accounts Receivable over 90 days, and collections performance.

• Offer continuous training, coaching, and development opportunities for staff.

• Establish, implement, and uphold Accounts Receivable departmental policies.

• Track, document, and analyze departmental productivity while identifying opportunities for process enhancements.

• Inspire, engage, and support team members to promote accountability, performance, and professional growth.

• Adhere to GoHealth's core values and leadership principles.

⛳️ Requirements

• High School Diploma or GED required.

• Over 5 years of experience in Healthcare Revenue Cycle.

• More than 3 years of progressive leadership experience.

• Bachelor’s degree in business administration or a related field is preferred.

• Strong leadership, judgment, and interpersonal skills are essential.

• In-depth knowledge of healthcare Accounts Receivable and revenue cycle processes.

• Excellent communication, organizational, and customer service skills, including professional phone etiquette.

• High attention to detail with proven problem-solving and decision-making capabilities.

• Ability to maintain patient confidentiality and manage sensitive information appropriately.

• Solid understanding of practice management systems.

• Experience with Hospital EMR systems (Epic and/or eClinicalWorks is preferred).

• Ability to clearly communicate with patients regarding medical, financial, and policy-related issues.

• Competence in calculating patient responsibility, including deductibles and co-insurance, and interpreting Explanation of Benefits (EOBs).

• Strong grasp of medical terminology, Current Procedural Terminology (CPT), and International Classification of Diseases (ICD) coding.

• Capability to manage service issues professionally and ensure resolution.

• Ability to remain adaptable, focused, and productive in a fast-paced environment.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

🏝️ Benefits

• Fully remote work arrangement.

• Up to 10% travel may be required.

• Reasonable accommodations available for qualified individuals with disabilities.

• Equal employment opportunity.

• Compliance with applicable employment laws.