Accounts Receivable Manager

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Supervise the hospital's complete accounts receivable operations or manage specific A/R initiatives focused on cash acceleration or A/R wind-down projects.

• Enhance revenue cycle performance and optimize cash flow while ensuring adherence to healthcare regulations and payer requirements.

• Lead a team of A/R specialists effectively.

• Oversee the daily operations of the staff, whether on-site or remotely, for a client hospital.

• Establish objectives, allocate resources, monitor A/R trends, and ensure staff accountability.

• Deliver hands-on training to staff and facilitate weekly team meetings.

• Track outstanding patient accounts and address billing discrepancies and claim denials.

• Maintain and monitor standard operating procedures (SOPs) and process enhancement initiatives.

• Review patient accounts to ensure accurate billing codes, demographic details, and insurance information.

• Implement strategies aimed at improving collection rates and minimizing outstanding accounts receivable.

• Monitor payer trends and relay issues and payer-specific guidelines to management.

• Produce team performance reports and utilize metrics to identify challenges and enhance efficiency in revenue cycle management.

• Mentor team members and assess performance against collection, denial-reduction, and productivity objectives.

• Identify areas for improvement and develop action plans to address payer and denial-related challenges.

• Protect confidential patient account information while addressing inquiries.

• Oversee billing and collections processes for Medicare, Medicaid, Workers’ Compensation, BCBS, HMOs/PPOs, commercial insurance, and self-pay clients.

• Interpret and adhere to insurance contracts concerning rates, discounts, and filing protocols.

• Apply federal and state credit collection regulations and guidelines.

• Manage HR-related matters including new-hire orientation, staffing coverage, time-off approvals, timecards, counseling/discipline, and performance evaluations.

• Coordinate topics and present findings during conference calls.

• Prepare and submit necessary company and client reports.

⛳️ Requirements

• A minimum of five (5) years of experience in general hospital business office billing and collections.

• At least two years of managerial experience is required.

• Proficient understanding of medical office operations or medical terminology training.

• A high level of professionalism reflected in appearance and conduct.

• Knowledge of critical access hospital business office operations.

• Strong analytical skills for identifying and resolving complex billing issues.

• High school diploma or equivalent required.

• CPSI experience is preferred.

• Ability to read and write to perform calculations and prepare supporting documentation for reports.

• Comprehensive understanding of the entire revenue cycle.

• Familiarity with relevant RCM KPIs, AR concepts, as well as hospital, clinic, and business office operations.

• Proficiency in billing software, electronic health records systems, and data analysis tools.

• Expert-level experience in billing and/or collections with Medicare, Medicaid, commercial insurance, and/or self-pay.

• Capable of motivating the team, delegating tasks effectively, and fostering collaboration.

• Excellent verbal and written communication skills.

• Capacity to sit for extended periods.

• Ability to move moderately heavy objects.

• Manual dexterity for entering and retrieving computer data.

🏝️ Benefits

• Travel to client site(s) is required at a rate of less than 10%.