Manager, Accounts Receivable Services

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Oversee and monitor the day-to-day operations of the accounts receivable team.

• Supervise client inventory, ensuring timely and accurate account management and achievement of collection objectives.

• Coordinate follow-up tasks and guarantee balanced work distribution among team members.

• Ensure adherence to quality and productivity standards while addressing any performance-related issues.

• Confirm that supervisors perform timely and accurate monitoring of productivity and quality.

• Document and enforce policies and procedures specific to each client.

• Keep track of client accounts receivable and proactively tackle any performance deficiencies.

• Address inquiries from both external and internal clients efficiently.

• Prepare and maintain comprehensive reports and logs, including monthly reports for clients.

• Oversee Smartfeed assignments within the MPower Workflow system and escalate any issues as needed.

• Review contract pricing and escalate any identified concerns to leadership and contract management.

• Stay informed about healthcare issues and regulatory requirements.

• Provide necessary training, monitoring, feedback, and disciplinary measures when required.

• Monitor team attendance and utilization of paid time off (PTO).

• Disable remote client access for employees who have been terminated or transferred when applicable.

• Ensure compliance with Information Security, HIPAA, and policies regarding the handling of Protected Health Information (PHI).

• Report any security or HIPAA violations and concerns to the HIPAA Officers.

⛳️ Requirements

• Bachelor’s degree or a comparable combination of education and experience.

• Over 5 years of experience in a physician business office or a similar environment.

• More than 3 years of experience in a billing management position.

• Prior supervisory experience is essential.

• Proficiency in MS Office applications.

• Familiarity with healthcare-related issues and regulations.

• Excellent interpersonal, communication, organizational, verbal, and written skills.

• Capability to work independently as well as collaboratively within a team.

• Demonstrated reliability, responsibility, goal orientation, and adaptability.

• Must be able to use a smartphone or electronic device capable of downloading applications for multifactor authentication and security purposes.

• Ability to follow instructions, work with others, and manage stress effectively.

• Commitment to complying with Information Security and HIPAA policies and procedures.

🏝️ Benefits

• Remote/virtual work options available.

• Occasional travel to Med-Metrix locations and client sites.

• Support and requirements for multifactor authentication and security devices.