Accounts Receivable Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage designated customer accounts from billing preparation to payment and resolution.

• Assess, analyze, validate, and process billing data in Salesforce to guarantee accurate invoicing.

• Transfer billing details into NetSuite and create customer invoices.

• Prepare and securely distribute invoices along with necessary supporting documentation based on customer requirements.

• Act as the main Revenue contact for customer inquiries and disputes regarding billing.

• Investigate issues and coordinate resolutions with internal teams.

• Research and process approved credits, rebills, and billing adjustments while keeping supporting documentation.

• Monitor accounts receivable aging and conduct collection follow-ups.

• Record payment statuses and commitments, and escalate significantly aged or high-risk balances.

• Keep accurate records of customer accounts, billing documentation, dispute statuses, and collection notes.

• Collaborate with Revenue Systems, Cash Applications & Collections, Accounting, Client Services, Sales, Legal, FP&A, Operations, and other teams to resolve billing and payment issues.

• Assist with month-end close, reconciliations, audits, system testing, cross-training, and process improvement initiatives as necessary.

• Perform additional duties as assigned.

• Occasional travel for meetings and collaboration may be required.

⛳️ Requirements

• High school diploma or equivalent is required.

• An associate degree or some college coursework in Accounting, Finance, Business, or a related field is preferred but not mandatory.

• 2–4 years of experience in accounts receivable, billing, collections, revenue operations, or a related field is preferred.

• Relevant work experience may compensate for formal education.

• Experience in accounts receivable, billing, revenue operations, accounting, or a related field is necessary.

• Familiarity with Salesforce and/or NetSuite is preferred.

• Strong Excel, analytical, and data management skills are essential.

• A keen attention to detail and the ability to investigate and resolve complex billing issues is required.

• Excellent customer service, communication, and organizational abilities are necessary.

• Capability to manage multiple accounts, priorities, and deadlines independently.

• Experience with customer disputes, collections, credits, or complex billing is preferred.

• Ability to excel in a rapidly growing, fast-paced organization.

• Must be able to remain in a stationary position 50% of the time.

🏝️ Benefits

• 100% Remote Work.

• Health Insurance (Medical, Dental, Vision).

• Comprehensive benefits including health, dental, vision, life, and 401(k).

• Paid Time Off, Sick Leave, and wellness days.

• Culture of ownership, transparency, and results where the best ideas prevail.

• Opportunity to make a direct impact on patient access nationwide.