Manager – Accounting Services Delivery

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee a diverse portfolio of global clients focusing on technical accounting and service delivery.

• Mentor team members while fostering a positive workplace culture.

• Ensure the successful execution of work scope and exceptional service delivery to current clients.

• Align goals at the individual, team, and organizational levels.

• Allocate resources effectively to meet project objectives and deadlines.

• Execute contracted Accounting & Entity Management responsibilities.

• Document processes and procedures at various levels including process, client, and country.

• Maintain high levels of client satisfaction across the entire portfolio.

• Collaborate with client-facing managers to address escalations and conduct root-cause analyses.

• Contribute to the enhancement of the AEM service portfolio and manage AEM profit and loss.

• Work with different departments to analyze processes and provide valuable insights.

• Suggest improvements to policies and procedures, enhance new client engagement, and plan for future requirements.

• Set a strong example and ensure that the responsibilities and accountabilities of direct reports are clearly defined and understood.

⛳️ Requirements

• A minimum of 5 years of operations experience, ideally in accounting services.

• At least 2 years of experience in a supervisory or team leadership role.

• Comprehensive understanding of developing efficient business processes and team performance metrics.

• Experience in strategic and operational planning, utilizing metrics to gauge success and assess resource needs.

• Proven track record of nurturing internal talent and preparing individuals for new and expanded roles.

• Familiarity with team organizational changes and their effects on performance.

• Extensive knowledge of accounting principles.

• Thorough understanding of Accounting & Entity Management services, concepts, practices, tools, and methods for process improvement.

• Exceptional oral communication skills with the ability to diplomatically resolve misunderstandings and errors.

• Strong consultative and interpersonal skills when working with various levels of customers and partners.

• Excellent prioritization abilities in a fast-paced, changing environment.

• Adaptability, flexibility, and sound judgment in challenging situations.

• Strong problem-solving capabilities and creativity.

• Outstanding customer service skills.

🏝️ Benefits

• Remote-first work environment offering autonomy and flexibility in work methods.

• Competitive leave package that includes paid bonding leaves for new family additions.

• Two paid charitable days off.

• Annual corporate bonus scheme or sales incentive plan.

• Opportunity to work in an international environment with global collaboration.

• A nurturing, human-centered culture that recognizes contributions.

• Access to two learning platforms for ongoing professional development.