Manager, Account Management – Pharmacy Benefit Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and nurture a team of Account Managers and Strategic Account Executives.

• Enhance account retention and meet key performance indicator standards.

• Collaborate with the Account Management Director for the designated region to align with corporate retention objectives.

• Provide coaching and mentorship to Account Managers and Strategic Account Executives through observation and constructive feedback.

• Conduct performance evaluations and assess team performance rankings.

• Support professional development plans, coaching, training needs, and identification of advancement opportunities.

• Develop performance scorecards to evaluate team effectiveness.

• Manage client escalations prior to involving the Director and senior leadership.

• Work alongside Account Management leadership to create and update policies and procedures.

• Utilize root cause analysis to prevent the recurrence of client service issues.

• Ensure the achievement of departmental standards, methods, procedures, client marketing, messaging, revenue, budget, ROI, and service satisfaction goals.

• Promote teamwork and a supportive departmental culture.

• Formulate strategies with the Director and VP of Account Management to enhance client satisfaction, maintain loyalty, and boost retention.

• Assist with business requirements and the rollout of key initiatives to clients and internal teams.

• Collaborate with RxBenefits functional team leaders to optimize the launch of new products/services for account management teams, EBCs, and clients.

⛳️ Requirements

• Bachelor’s Degree is required.

• Minimum of 8 years of relevant work experience is required.

• At least 3 years of demonstrated progressive leadership experience in the PBM or healthcare-related service industry.

• Experience in customer-facing leadership and account relationship strategy.

• Ability to interface effectively at all levels within a large organization and client base.

• Strong project management, planning, and organizational skills.

• Excellent verbal and written communication capabilities.

• Outstanding organizational, motivational, leadership, and interpersonal skills.

• Proficient understanding of existing and new service offerings.

• High energy with a robust ‘can do’ attitude.

• Thrives in a dynamic, fast-paced environment with multiple simultaneous projects.

🏝️ Benefits

• Remote-first work environment.

• Choice between HDHP or PPO Medical plans.

• 100% employer-paid HDHP premium for you and eligible family members.

• Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance.

• 100% employer-paid premiums for Dental and Vision for eligible family members.

• Additional buy-up options available for Short- and Long-Term Disability and Life Insurance.

• 401(k) with an employer match of up to 3.5%, available after 60 days.

• Community Service Day.

• 10 company holidays, including MLK Day, Juneteenth, and the day after Thanksgiving.

• Floating holiday.

• Reimbursement for high-speed internet costs.

• Computer and monitors provided.

• Tuition Reimbursement for accredited degree programs.

• Paid New Parent Leave for adoption or birth.

• Pet insurance.

• Mental health benefit and Employee Assistance Program (EAP) services through Spring Health.