Manager, Account Management

This is a fully remote position, open to applicants in Colorado, +7 more states.

📋 Description

• Lead and cultivate a high-performing account management team responsible for meeting sales quotas.

• Mentor Account Managers at the deal level by setting expectations, offering feedback, and creating development pathways.

• Propel sales, renewals, retention, and revenue enhancement across franchise accounts, new store openings, expansions, and product refresh initiatives.

• Assist franchise operators in deriving value from PAR's POS, Back Office, Insights, Delivery, Payments, Services, and Hardware solutions.

• Establish repeatable sales processes and implement cross-sell and upsell strategies.

• Manage forecast accuracy, conduct weekly pipeline and deal reviews, track performance metrics, and oversee CRM practices within Salesforce.

• Forge relationships with franchisee groups and franchisor field organizations.

• Represent PAR at industry events and address concerns related to at-risk accounts and renewals.

• Collaborate with Talent Acquisition and Sales Enablement to recruit, onboard, train, and retain team members.

• Address underperformance through documented expectations, measurable milestones, and partnership with HR.

• Identify customer white space and explore opportunities for AI and automation utilization.

• Partner with Corporate Account Management, Customer Success, Customer Support, Revenue Operations, Marketing, Finance, Order Management, and Professional Services.

• Report directly to the Sr. Director of Sales.

⛳️ Requirements

• 5+ years of demonstrated experience in account management, sales, or a related field, with a proven history of achieving or surpassing sales and revenue goals.

• 2+ years of experience managing a quota-carrying team, showcasing success in hiring, coaching, and developing team members.

• Familiarity with the restaurant industry, experience with franchise communities, and knowledge of complex restaurant management solutions is highly preferred.

• Exceptional interpersonal and communication skills.

• Strong organizational abilities and meticulous attention to detail.

• A bachelor's degree in Business Administration, Sales, Marketing, or a related field is preferred.

• Proficiency in the Microsoft Office suite, CRM software (e.g., Salesforce), and AI solutions is preferred.

• Willingness to travel up to 15% for customer engagements, franchise conferences, and industry events.

• Must be legally authorized to work in the U.S. or Canada.

• Must not have any restrictive covenant agreements that would prevent employment at PAR.

🏝️ Benefits

• Additional compensation may include bonuses, commissions, and/or equity, as applicable.

• Equal employment opportunities and reasonable accommodations are provided.

• Remote work arrangement available.

• Opportunities to participate in customer engagements, franchise conferences, and industry events.