Manager, Account Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of client accounts while collaborating with the Director to enhance client relationships and ensure the success and profitability of Cartus.

• Create and deliver client RFP presentations and engage in best-and-final presentations with the sales team for prospective clients.

• Support or lead negotiations for internal and external contracts, including pricing and terms.

• Engage in and facilitate strategic and program discussions throughout client implementations.

• Formulate, execute, monitor, and assess service, revenue, and profit goals tailored to specific accounts.

• Manage client policies through audits, team training, coaching, and operational assistance.

• Identify opportunities for cross-selling Cartus products and services.

• Schedule and conduct annual or on-demand reviews of client programs.

• Oversee or assist with client-specific projects and track progress towards deadlines.

• Evaluate client satisfaction, service-level agreements, service recovery strategies, and overall account health.

• Analyze fees, profitability, receivables, billing accuracy, account margins, and financial impacts.

• Ensure compliance with operational standards and audit newly updated contracts.

• Manage pricing requests and assist in achieving the objectives of the pricing department.

• Forecast volume, aid in budgeting, cost estimation, accruals, and expense projections.

• Collaborate with operations and support teams to enhance processes, training, and client programs.

• Manage client expectations and service delivery requirements effectively.

• Act as an advocate for clients with network suppliers concerning relocation policies and cultural practices.

• Develop action plans based on client and customer survey feedback, and monitor satisfaction metrics.

• Participate in internal initiatives and contribute to company objectives.

• Mentor colleagues and serve as a subject matter expert and liaison for the department.

⛳️ Requirements

• 3-5 years of relevant business experience in Account Management, focusing on domestic and/or international assignment management, relocation, or global mobility.

• A Bachelor’s degree or equivalent experience is required.

• Ability to work independently and take initiative to fulfill client requests.

• Resourceful individual with strong interpersonal abilities.

• Excellent presentation skills are highly desirable.

• Proven relationship management skills are essential.

• Sales experience is a plus.

• Willingness to travel as necessary.

• Demonstrated experience in a service-oriented environment.

• Experience in Account Management with multiple account oversight.

• Strong financial acumen and analytical skills.

• Influencing and negotiation skills are required.

• Project management experience is necessary.

• Cultural sensitivity is important.

• Sound judgment and decision-making capabilities.

🏝️ Benefits

• Bonuses and incentives may be available depending on the position.

• Benefits may be offered based on the position.

• Flexible remote work arrangements.

• Travel opportunities as required.

• Mentoring along with growth and development opportunities for your career.