Maintenance Triage and Coordination Specialist

This is a fully remote position, open to applicants in New York.

📋 Description

• Receive, evaluate, and prioritize incoming maintenance and service requests.

• Create and uphold precise work orders within the organization's internal system.

• Communicate with tenants and clients about maintenance requirements and updates.

• Coordinate with maintenance personnel, vendors, and other service providers.

• Inform workers of new assignments and supply the necessary information to complete each task.

• Follow up on open work orders and track progress until completion.

• Maintain clear and precise notes for ongoing maintenance requests.

• Gather and upload photos, videos, and other documentation related to completed tasks.

• Confirm the completion of maintenance requests with tenants or clients as necessary.

• Assist with maintenance-related matters involving NYC HPD violations.

• Request Certificates of Insurance (COIs) when needed.

• Aid in coordinating or sourcing materials required for maintenance projects.

• Proactively identify outstanding tasks and follow up until they are resolved.

⛳️ Requirements

• Excellent written and verbal communication skills in English.

• Strong organizational and time-management skills.

• Exceptional attention to detail.

• Ability to handle multiple work orders and priorities concurrently.

• Strong follow-up abilities and a high degree of personal accountability.

• Comfortable engaging with tenants, clients, vendors, and field workers.

• Quick learner of custom software and new processes.

• Strong general computer and administrative capabilities.

• Resourceful problem-solver capable of independent thinking.

• Self-motivated and able to work with minimal supervision.

• Experience in property or building maintenance coordination, property management support, facilities coordination, work order management, maintenance or service dispatch, construction administration, or vendor coordination is highly valued.

• Familiarity with task or work-order management platforms like Monday.com or similar systems is advantageous but not mandatory.

• Knowledge of NYC property maintenance or HPD-related workflows is a plus.

• Spanish-speaking ability is beneficial but not required.

🏝️ Benefits

• Potential to transition into a full-time position based on performance and business requirements.