Maintenance Manager

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Oversee the daily workflow of maintenance tasks from the initial request to completion.

• Evaluate, delegate, prioritize, and monitor maintenance work orders.

• Lead and provide support to remote Maintenance Coordinators.

• Collaborate with technicians, contractors, vendors, property managers, tenants, owners, and HOA teams.

• Address escalated or intricate maintenance issues.

• Evaluate maintenance requests and identify suitable next steps.

• Monitor urgent and emergency maintenance problems.

• Ensure that vendors respond to and finalize work within established timelines.

• Review vendor quotes, estimates, invoices, and scopes of work.

• Conduct price comparisons and assist in managing maintenance expenses.

• Develop and sustain a dependable vendor network.

• Monitor vendor performance, response time, quality, and communication.

• Follow up on delayed or overdue work orders.

• Keep well-organized maintenance records, notes, photos, estimates, and invoices.

• Provide regular updates to residents and internal teams.

• Identify recurring maintenance issues and propose long-term solutions.

• Create and enhance maintenance SOPs, workflows, and escalation procedures.

• Track maintenance KPIs such as open work orders, completion time, vendor response time, aging tickets, and costs.

• Assist with after-hours and emergency maintenance processes.

• Work in conjunction with Property Management, HOA, Leasing, Finance, and Operations teams.

• Deliver regular maintenance reports and updates to leadership.

⛳️ Requirements

• A minimum of 3–5 years of experience in property maintenance, facilities management, property management, or maintenance coordination.

• At least 1–2 years of experience in leadership or team management roles.

• Strong knowledge of residential property maintenance.

• Proven experience managing a high volume of maintenance requests or work orders.

• Experience collaborating with vendors, contractors, technicians, and residents.

• Familiarity with HVAC, plumbing, electrical systems, appliances, roofing, water leaks, mold or moisture issues, general repairs, and preventive maintenance.

• Excellent problem-solving and decision-making capabilities.

• Proficient in written and spoken English.

• Exceptional organizational and follow-up skills.

• Ability to manage multiple urgent issues concurrently.

• Capable of working independently in a remote setting.

• Comfortable working during U.S. Eastern Time business hours.

• Preferred: experience managing maintenance for large residential portfolios, scattered-site properties, or HOA/condo associations.

• Preferred: experience with Property Meld, Buildium, AppFolio, or similar property management software.

• Preferred: experience utilizing Asana, Slack, Google Workspace, or similar tools.

• Preferred: experience in creating maintenance SOPs and workflows.

• Preferred: experience in assessing vendor pricing and negotiating service costs.

• Preferred: experience overseeing remote maintenance coordinators or support staff.

🏝️ Benefits

• Remote work arrangement.

• Full-time employment.

• U.S. Eastern Time business hours.

• Compensation discussed as current or expected hourly/monthly rate.