Maintenance Coordinator, LATAM

This is a fully remote position, open to applicants in Mexico, +4 more countries.

📋 Description

• Receive, evaluate, and process maintenance requests from residents.

• Generate, assign, and update work orders using AppFolio or Buildium.

• Manage maintenance requests through Property Meld.

• Prioritize emergency, urgent, and routine maintenance requests accordingly.

• Schedule vendors and facilitate property access.

• Follow up with residents and vendors until work orders are completed.

• Monitor open work orders to ensure they are completed in a timely manner.

• Conduct initial diagnostics to determine probable causes of maintenance issues.

• Troubleshoot common residential maintenance concerns prior to dispatching vendors.

• Collect questions, photos, and videos to evaluate maintenance requests.

• Assess whether issues necessitate basic troubleshooting or vendor intervention.

• Identify suitable vendors or tradespeople for maintenance issues.

• Escalate complex or urgent matters to the property manager.

• Coordinate repairs, inspections, and deadlines for Section 8 properties.

• Maintain records of Section 8 repairs and inspections.

• Organize property preservation services for vacant or distressed properties.

• Arrange for securing, cleaning, debris removal, lawn care, winterization, and additional preservation services.

• Review preservation photos, estimates, invoices, and completion documentation.

• Coordinate schedules with vendors, contractors, and maintenance technicians.

• Communicate appointment times, updates, delays, and resolutions to residents.

• Request estimates, photos, invoices, and completion documentation from vendors.

• Keep accurate maintenance records and work order statuses.

• Document phone calls, emails, messages, diagnostics, and follow-ups in the relevant systems.

• Monitor outstanding work orders and identify stalled requests.

• Collaborate with property managers when approvals, escalations, or additional actions are necessary.

⛳️ Requirements

• At least 2 years of experience in U.S. property management maintenance coordination.

• Hands-on experience with AppFolio or Buildium is mandatory.

• Familiarity with Property Meld is highly preferred.

• Experience with Section 8 properties is advantageous.

• Background in property preservation is preferred.

• Strong knowledge of residential maintenance, diagnostics, and troubleshooting.

• Ability to identify common maintenance issues and determine appropriate actions.

• Excellent written and verbal communication skills in English.

• Strong organizational, follow-through, and problem-solving skills.

• Capability to manage multiple work orders, residents, and vendors at the same time.

• Ability to work independently in a remote setting.

• Must currently reside in Latin America.

• Must have a stable internet connection and a remote-ready workstation.

• Must be available to work during U.S. business hours.

🏝️ Benefits

• Competitive salary based on experience.

• Permanent remote work arrangement.

• Opportunities for professional development and career advancement.

• Supportive and collaborative work environment.