LPN Telephonic Nurse – Ophthalmology, Oncology

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver telephonic professional nursing services in alignment with client-funded contracts.

• Initiate outbound phone calls to patients participating in patient programs.

• Handle inbound calls from patients, healthcare professionals, and consumers.

• Address inquiries and recommend suitable patient resources.

• Refer patients for additional training, support groups, program materials, or literature.

• Advise patients to consult their personal physicians for further information, guidance, and care.

• Compile accurate, timely, and clear data, concluding with summaries of follow-up calls, patient inquiries, and outcomes.

• Conduct patient education regarding product usage.

• Engage in program-specific customer meetings and training sessions.

• Attend orientation meetings and demonstrate clinical competency through electronic or written assessments.

• Undertake special projects and other responsibilities related to contract performance.

⛳️ Requirements

• An associate degree and a professional nursing license are required.

• A Practical Nurse License (LPN) in good standing in the state of employment and/or cross-licensed in other states.

• Telephonic nursing positions necessitate a Compact State License in eligible states.

• The employee must be prepared to obtain a Compact State license once their state adopts Compact legislation.

• Telephonic nursing roles require a California State License; candidates do not need to possess it at the time of hire but must be willing to acquire it upon employment.

• Willingness to obtain additional single-state licenses upon request is necessary.

• A minimum of 2-5 years of experience is required.

• Fundamental database and office navigation skills are essential.

• Possess the ability to maintain a high level of customer interaction/service skills while communicating with patients, prescribers, and/or specialty pharmacies via phone.

• Capability to multitask in both PC and phone-related tasks is needed.

• Must adhere to approved scripted materials consistently.

• Ability to interpret information provided by the patient to discern the appropriate next steps for each individual case.

• Availability to work Monday to Friday from 8 AM to 5 PM CST, with one late night per week from 10 AM to 7 PM CST.

🏝️ Benefits

• Opportunities for remote work.

• Competitive salary packages.

• Pathways for career advancement and promotion.

• 401K plan with company match*

• Tuition reimbursement available after 90 days of employment.

• Flexible work environment.

• 20 days of paid time off (PTO).

• Paid holidays.

• Employee assistance programs.

• Comprehensive medical, dental, and vision coverage.

• Health Savings Account (HSA) and Flexible Spending Account (FSA).

• Access to telemedicine (virtual doctor appointments).

• Wellness programs.

• Adoption assistance.

• Short-term disability benefits available after 90 days of employment.

• Long-term disability coverage.

• Life insurance options.

• Discount programs.