Loss Prevention Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct collection calls, emails, or text messages for delinquent accounts as assigned by management.

• Handle incoming customer inquiries related to collections.

• Maintain accurate and detailed notes of interactions.

• Set up and process both one-time and recurring payments.

• Prepare delinquent accounts for potential pre-repossession status.

• Execute skip tracing tasks to locate customers.

• Timely communicate with clients by sending out notifications.

• Review accounts that have been referred for repossession and legal actions against debtors.

• Support subordinates with collection efforts in challenging cases and suggest effective collection methods.

• Provide both written and verbal instructions.

• Ensure compliance with Collection Standard of Conduct policies.

• Carry out various administrative tasks.

• Oversee and coordinate the collection of overdue payments for auto loan accounts.

⛳️ Requirements

• Proficiency in both Spanish and English is preferred.

• A minimum of one year of experience in collections within a call center setting.

• Experience in skip tracing.

• Experience in auto collections is preferred.

• Previous experience in collections, ideally within the automotive sector.

• Exceptional customer service, communication, and organizational skills.

• High level of integrity.

• Strong teamwork abilities, while also capable of working independently.

• Availability to work from 12–9 PM EST.

🏝️ Benefits

• Full-time employment.

• A workplace culture that emphasizes diversity and inclusivity.