Loss Mitigation Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and direct a designated Loss Mitigation function, which includes Underwriting or Closing.

• Ensure the attainment of productivity, quality, cycle time, and service level objectives.

• Track pipeline performance and resolve process bottlenecks to enhance operational efficiency.

• Manage escalated issues related to borrowers, clients, investors, and operations.

• Maintain a deep understanding of Loss Mitigation products and programs, such as loan modifications, deferrals, partial claims, repayment plans, and FHA, VA, USDA, GSE, and proprietary retention solutions.

• Provide insights on intricate eligibility, decision-making, documentation, and execution requirements.

• Assist in the rollout of new investor products, regulatory mandates, and business initiatives.

• Ensure adherence to requirements set by investors, insurers, clients, federal and state regulations, and company policies.

• Collaborate with Compliance, Risk, and Quality teams regarding audit results and process enhancements.

• Evaluate quality performance and implement corrective action plans as necessary.

• Develop and uphold operational controls to mitigate risks.

• Identify opportunities to enhance efficiency, borrower experience, and operational effectiveness.

• Engage in system enhancements, automation projects, testing activities, and process redesign efforts.

• Utilize performance reporting and analytics to foster operational improvements.

• Aid in the formulation of policies, procedures, and operational standards.

• Supervise supervisors, team leaders, and/or individual contributors.

• Mentor and develop staff, build bench strength and succession plans, and promote accountability, collaboration, and continuous improvement.

• Execute all other duties as required.

⛳️ Requirements

• A High School Diploma or equivalent is required.

• A minimum of 7 years of experience in mortgage servicing or Loss Mitigation.

• At least 5 years of leadership experience is necessary.

• Proven expertise in loss mitigation underwriting, closing, or execution functions.

• Extensive knowledge of investor and insurer programs, including FHA, VA, USDA, Fannie Mae, Freddie Mac, and proprietary products.

• Advanced subject matter expertise in Loss Mitigation.

• Strong grasp of regulatory and compliance requirements.

• Demonstrated leadership and coaching capabilities.

• Excellent analytical and problem-solving skills.

• Outstanding communication and stakeholder management abilities.

• Capacity to manage complex operational challenges and deliver results.

• Experience in implementing operational or technology initiatives is preferred.

🏝️ Benefits

• Optional medical, dental, vision, life, and disability insurance.

• Paid holidays, vacation, and sick leave.

• Fidelity National Financial matching 401(k).

• Employee stock purchase plans.

• Access to mental health resources, including complimentary Calm memberships.

• Wellness initiatives that promote physical and emotional well-being.

• Employee recognition programs that celebrate achievements and milestones.

• Discounts on gym memberships.

• Discounts on pet insurance.

• Employee purchasing programs.

• Tuition reimbursement program.

• Flexibility to work remotely.

• Resources and support for career advancement.