Loss Drafts Associate III

This is a fully remote position, open to applicants in Texas.

📋 Description

• Execute requirements related to loss draft and property damage

• Process various documents efficiently

• Order and assess inspections

• Manage loss draft queues and assess exceptions

• Provide detailed claim-file progression information to borrowers and contractors

• De-escalate incoming calls and handle complaints effectively

• Oversee the disbursement of claim funds

• Receive between 30 to 50 inbound calls daily concerning property loss payments

• Assist with check endorsements, property inspections, and special requests linked to insurance payouts

• Monitor and track claims to ensure repairs on damaged properties are completed

• Offer compassionate and professional support during sensitive situations

• Document call details and actions accurately in tracking systems

⛳️ Requirements

• High School Diploma or GED

• Two years of relevant experience

• Proficient in Claims Processing

• Experience in Cross Training

• Strong Customer Communications skills

• Detail-oriented approach

• Document Validation experience

• Must have authorization to work in the United States

• A dedicated, private workspace free from distractions is required

• Reliable internet connection with a minimum of 50 MB download and 5 MB upload speeds

• Residents of Puerto Rico, California, New York, Alaska, Hawaii, and Washington state are currently ineligible

• Candidates located in areas where local minimum wage exceeds $19.00 per hour are not eligible

🏝️ Benefits

• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse

• Monthly reimbursement for connectivity for eligible remote employees

• Reasonable accommodations for qualified individuals with disabilities

• Equal employment opportunity protections

• Flexible remote work arrangement