This is a fully remote position, open to applicants in United States.

📋 Description

• Communicate professionally with clients via phone and email, addressing inquiries and verifying shipment documentation for precision.

• Oversee new order requests and coordinate pickups and deliveries based on customer and vendor specifications.

• Track active shipments using the operations platform, monitor air waybills and flights, review driver updates, and ensure accurate shipment statuses.

• Recognize shipment cancellations, diversions, and other disruptions, devising alternative plans to sustain service continuity.

• Manage driver performance, investigate delays, and report detailed escalations and resolutions to leadership.

• Execute additional tasks as assigned to support business objectives.

⛳️ Requirements

• High school diploma or equivalent is required.

• Excellent and professional communication abilities via phone and email.

• Familiarity with the logistics, transportation, or dispatch industry.

• Comprehend and comply with OnTrac’s Acceptable Use policy and security protocols.

• Effectively adapt to a dynamic environment with frequent changes.

• Strong attention to detail coupled with solid organizational skills.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Life insurance and short- and long-term disability coverage.

• 401(k) retirement savings plan with company matching contributions.

• Flexible vacation policy in states excluding CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours in the first year of employment, increasing to 160 hours based on tenure.

• Two (2) floating holidays each year.

• Paid sick leave.

• Six (6) paid company holidays.

• Two (2) weeks of paid pregnancy disability leave.

• Four (4) weeks of paid parental bonding leave.

• Additional wellness and employee assistance programs.