Logistics Manager

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Collaborate with freight forwarders for daily bookings, handling exception escalations, and following up on performance as the main operational contact.

• Manage the transition from forwarder to drayage from vessel discharge to fulfillment centers located in Reno, Nevada, and Indianapolis, Indiana.

• Oversee facility transfers at fulfillment centers, make inbound routing decisions, schedule cross-dock activities, and orchestrate delivery sequences.

• Review forwarder rates, accessorial charges, and SLA performance; identify discrepancies and facilitate resolutions.

• Utilize TMS, forwarder systems, and internal trackers to ensure shipment visibility, proactively escalate delays, and keep stakeholders informed.

• Handle shipping-document workflows for commercial invoices, packing lists, BOLs, and ISF filings.

• Direct exception and incident management for delayed vessels, drayage no-shows, CBP holds, and cargo claims until resolution.

• Assist the Director of Logistics with ISF filing coordination, CBP exam responses, customs document collection, and UFLPA documentation processes.

• Strive for continuous improvement of processes, tools, and documentation across all lanes and partnerships.

⛳️ Requirements

• 4–7 years of experience in freight forwarding, 3PL, or shipper-side logistics operations with direct involvement in carrier and forwarder management.

• Strong understanding of international freight including ocean FCL/LCL, air freight, and domestic drayage operations.

• Proven ability to handle exceptions, incidents, and escalations in a dynamic environment.

• Proficient with data management tools: Google Sheets or Excel, creating trackers, and generating reports.

• Basic knowledge of customs and trade compliance processes, including ISF, fundamentals of CBP entry, and document collection.

• Excellent written communication skills when interacting with carriers, forwarders, and 3PLs.

• Entrepreneurial attitude with the capability to navigate ambiguity, take initiative, and pursue continuous improvement.

• Skills in process design and systems thinking; ability to convert operational requirements into tools, trackers, or automation while collaborating with engineers or analysts.

• Experience with major freight forwarders like Expeditors, Flexport, or Crane Worldwide is a plus.

• Familiarity with drayage and 3PL coordination in transpacific lanes to LA/LGB or the Midwest is beneficial.

• Experience using TMS or shipment visibility platforms such as OSCA, Setlog, project44, or FourKites is an advantage.

• Experience in customs brokerage coordination is desirable.

• Background in a consumer goods or eCommerce company with an omnichannel distribution model is favorable.

• Prior experience in managing or mentoring junior logistics personnel is a plus.

🏝️ Benefits

• Competitive Salary + Equity Package

• 401K matching

• Wellness, learning, and home-office budgets

• Health, Dental & Vision Medical Plans

• Significant autonomy to shape your work direction

• Unlimited PTO

• Company holidays on the first Friday of each month (excluding November, December, and January)

• Paid time off