Logistics Intelligence Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a strategic partner and reliable advisor to clients regarding small parcel logistics operations.

• Oversee the onboarding of clients and promote the adoption of the platform.

• Assist clients in optimizing their parcel operations to achieve quantifiable results.

• Manage enduring client relationships with an emphasis on retention, renewals, and opportunities for expansion.

• Align products and services with the business goals of each client.

• Record clients’ desired strategic outcomes and showcase the attainment of those objectives.

• Develop small parcel cost reduction models and implement them through direct client interactions and strategic collaboration.

• Initiate and prepare RFP documents and deliverables for clients.

• Monitor client health, compliance with carrier-contract revenue bands, platform usage and adoption, and improvements in efficiency/productivity.

• Conduct regular check-ins with clients and structured business reviews.

• Identify opportunities for account growth and expansion.

• Facilitate client onboarding and training sessions.

• Advise clients on best practices and solutions for products/services.

• Stay informed about industry trends and updates on products.

• Build relationships with user and decision-maker stakeholders within client organizations.

• Engage in special projects aimed at enhancing company efficiency and scalability.

• Support the onboarding and mentoring of team members.

• Advocate for process improvements and contribute to the advancement of the service model and customer success strategy.

⛳️ Requirements

• 5+ years of experience in the parcel industry.

• 3+ years of client experience in the parcel sector ($5M+).

• 3+ years of experience in parcel pricing or parcel cost/spend management.

• 3+ years of relevant experience in a direct customer-facing and support role (client success, account management, or similar).

• Experience in analyzing and interpreting written materials and quantitative data to draw conclusions and provide recommendations to clients.

• Strong technical, analytical, project management, and presentation skills.

• Ability to communicate effectively with all levels of the organization and diverse client audiences.

• Experience in building and managing relationships, including interactions with all management levels.

• Proven history of leading initiatives and driving change within a department or organization.

• Collaborative team player with the capability to work independently in dynamic, fast-paced environments.

• Working knowledge of CRM systems (Salesforce) and sales operations processes.

• Demonstrated ability and willingness to utilize AI as a fundamental tool for problem-solving and innovation.

🏝️ Benefits

• No benefits, perks, or compensation extras are specified in the posting.