This is a fully remote position, open to applicants in Colombia.

📋 Description

• Oversee and monitor active shipments during afternoon hours, ensuring real-time visibility and service performance.

• Liaise with customers, drivers, and internal teams regarding shipment status, delivery timelines, and operational challenges.

• Update customer portals, systems, and shipment records with precise and timely information.

• Organize pickup and delivery appointments while ensuring customer requirements are fulfilled.

• Identify, escalate, and resolve service disruptions, delays, load recoveries, and other operational exceptions.

• Address customer inquiries and complaints, providing prompt solutions and follow-up.

• Compile and distribute overnight reports, ensuring that all critical updates and exceptions are communicated to the overnight and daytime operations teams.

• Maintain accurate documentation and work collaboratively with customers, carriers, and internal stakeholders.

⛳️ Requirements

• A minimum of 2 years of sales and account management experience in the transportation and logistics sector is preferred.

• Ability to comprehend business processing requirements using technology and devise innovative solutions to implement them.

• Strong knowledge and understanding of land transportation.

• Excellent verbal, written, and presentation skills along with strong interpersonal and customer relations skills.

• Proven negotiation skills with a successful track record of closing deals.

• Capability to work independently with minimal supervision, as well as collaborate effectively in a team environment.

🏝️ Benefits

• Opportunities for professional growth and career advancement.

• Competitive remuneration package.

• Commitment to equal opportunity employment.

• Supportive environment that encourages learning, growth, and the development of personal strategies.