Logistics Account Specialist – After Hours

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Oversee and monitor active shipments during after-hours, ensuring real-time visibility and service quality.

• Liaise with customers, drivers, and internal teams to provide updates on shipment status, delivery timelines, and operational challenges.

• Maintain and update customer portals, systems, and shipment records with accurate and prompt information.

• Organize pickup and delivery schedules, ensuring that customer specifications are fulfilled.

• Recognize, escalate, and resolve service interruptions, delays, load recoveries, and other operational issues.

• Address customer inquiries and complaints, offering timely solutions and follow-up communications.

• Compile and share overnight reports, ensuring that all significant updates and exceptions are relayed to both overnight and daytime operations teams.

• Keep thorough documentation and collaborate effectively with customers, carriers, and internal stakeholders.

⛳️ Requirements

• A minimum of 2 years of experience in sales and account management within the transportation and logistics sector is preferred.

• Capability to comprehend business processing needs through technology and devise innovative solutions for implementation.

• Extensive knowledge and understanding of land transportation.

• Excellent verbal, written, and presentation abilities.

• Strong interpersonal and customer relationship skills.

• Effective negotiation skills with a demonstrated ability to close deals.

• Ability to operate independently with minimal supervision while also thriving in a team setting.

🏝️ Benefits

• Opportunities for professional growth and career advancement.

• Competitive compensation package.