This is a fully remote position, open to applicants in Colombia.

📋 Description

• Oversee and monitor active shipments during afternoon hours, ensuring real-time visibility and service performance.

• Liaise with customers, drivers, and internal teams regarding shipment statuses, delivery timelines, and operational challenges.

• Accurately and promptly update customer portals, systems, and shipment records.

• Organize pickup and delivery appointments while ensuring customer requirements are satisfied.

• Detect, escalate, and address service disruptions, delays, load recoveries, and other operational anomalies.

• Address customer inquiries and complaints, offering timely solutions and follow-up.

• Compile and distribute overnight reports, relaying critical updates and exceptions to both overnight and daytime operations teams.

• Maintain precise documentation and collaborate effectively with customers, carriers, and internal stakeholders.

⛳️ Requirements

• A minimum of 2 years of experience in sales and account management within the transportation and logistics sector is preferred.

• Capability to comprehend business processing needs through technology and devise innovative solutions for implementation.

• In-depth knowledge and understanding of land transportation.

• Excellent verbal, written, and presentation abilities.

• Strong interpersonal skills and customer relationship management.

• Exceptional negotiation skills with a proven track record of closing deals.

• Ability to operate independently with minimal supervision and thrive in a team-oriented environment.

🏝️ Benefits

• Opportunities for professional growth and career advancement.

• Competitive compensation package.

• Commitment to equal opportunity employment.

• Supportive environment with opportunities to learn, grow, and develop personal strategies.