Locums Experience Manager – Temp

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main support contact for locum tenens physicians and advanced practice providers during their assignments.

• Foster robust provider relationships and ensure a remarkable provider experience.

• Recognize and address issues related to providers, placements, travel, itineraries, payments, and assignments.

• Oversee the Locums review process and assess when further review or escalation is required.

• Balance the provider experience with operational requirements, company policies, and business or compliance risks.

• Serve as a liaison among providers and the Recruitment, Account Management, Billing, Payroll, and Travel teams.

• Collaborate with Legal, Credentialing, and other internal partners when additional expertise is necessary.

• Work across departments to meet provider needs while complying with client specifications and internal regulations.

• Anticipate potential assignment challenges and address them proactively before escalation.

• Communicate effectively with providers and internal stakeholders regarding complex, sensitive, or urgent matters.

• Spot opportunities for process enhancements and improvements in provider support.

• Propose solutions that boost team efficiency, diminish recurring issues, and enhance the provider experience.

⛳️ Requirements

• A bachelor's degree or equivalent professional experience is required.

• Extensive experience in customer service, client services, account management, provider support, or a similar high-touch service field.

• Outstanding interpersonal and relationship-building abilities.

• Strong critical thinking, judgment, and problem-solving capabilities.

• Competence in evaluating complex situations independently and recognizing when escalation is needed.

• Ability to handle challenging or sensitive customer situations with professionalism, empathy, and assurance.

• Excellent verbal and written communication skills are essential.

• Capacity to work independently while collaborating with multiple departments.

• Flexibility in navigating changing priorities, processes, and business requirements.

• Strong organizational skills and the capability to manage multiple priorities in a fast-paced setting.

• A proactive, solutions-oriented approach with a sense of ownership and follow-through.

• A client- and provider-centered attitude with a commitment to exceptional customer service.

🏝️ Benefits

• Complimentary premium medical, dental, life, and vision insurance.

• Generous 401(k) matching program.

• Reimbursements and discretionary bonuses for eligible employees as required by applicable laws.

• Paid sick leave in accordance with relevant state, federal, and local regulations; our general policy accrues one hour for every 30 hours worked.

• Celebrations and rewards for achieving goals.

• Company-sponsored virtual events, happy hours, and team-building activities.

• Birthday treats.

• Unlimited DTO — we believe in the importance of taking time off!

• Daily virtual yoga, meditation, or boot camp classes available.