Loan Servicing Specialist – Foreclosure

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Oversee foreclosure processes, focusing on actions leading up to and including the First Legal Action.

• Manage mortgage accounts in accordance with state and federal regulations, as well as guidelines set by Investors, Insurers, Agencies, and the company.

• Ensure that First Legal Actions adhere to established deadlines; address obstacles and request extensions as necessary.

• Examine foreclosure files for compliance with default timeframes, regulatory requirements, and statutory obligations.

• Handle assigned foreclosure cases by engaging with mortgagors, attorneys, investors, insurers, trustees, appraisers, and other relevant parties.

• Supervise attorney performance, proceedings, documentation, timelines, and system/database activities.

• Follow up on pending requests and phone inquiries from both internal and external partners.

• Conduct audits on accounts for compliance with expenses and appropriate application within the system of record.

• Investigate questionable loan items, including the application of payments.

• Review and address audit and quality control requests.

• Report on litigated and class action issues to management.

• Analyze assigned portfolios, including performance metrics, timelines, characteristics, and current status.

• Manage exception reporting to mitigate risks.

⛳️ Requirements

• High School Diploma or equivalent, or a combination of education and experience.

• A minimum of 3 years of relevant experience in Mortgage Foreclosure, Bankruptcy, and/or Legal.

• Proficient verbal and written communication skills.

• Excellent attention to detail and the ability to follow strict guidelines and procedures.

• Experience with GSE and Government processes is preferred.

• Familiarity with MSP and LoanSphere is preferred.

• Proficient in Windows, Microsoft Word, Excel, Internet, and Microsoft Outlook is preferred.

• Understanding of fundamental concepts, practices, and procedures related to foreclosure.

• Ability to perform under pressure and meet deadlines while maintaining a positive attitude and delivering outstanding customer service.

• Capable of working independently and completing tasks within established parameters, routines, and accepted practices.

• Strong interpersonal abilities.

• Self-motivated and proactive.

• Capable of managing multiple tasks and responding swiftly to urgent issues.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k)

• PTO/paid sick leave

• Employee stock purchase plan

• Inclusive, people-first workplace culture

• Equal opportunity employment