Loan Representative

This is a fully remote position, open to applicants in Idaho, +2 more states.

📋 Description

• Act as a reliable advisor for members in need of lending, membership, and deposit options.

• Facilitate the processing and funding of consumer loans, establish deposit accounts, and carry out account maintenance tasks.

• Evaluate applications, perform credit assessments, prepare loan documentation, and convey loan outcomes.

• Cultivate member relationships through both inbound and outbound communication efforts.

• Recognize cross-sell prospects and suggest products and services that align with member requirements.

• Leverage technology and remote delivery systems to effectively assist members and finalize transactions.

• Achieve designated performance targets, service standards, and quality benchmarks.

⛳️ Requirements

• At least two years of experience in consumer lending, loan processing, banking, credit union, or similar financial services.

• Comprehensive knowledge of consumer lending with the capability to articulate financial products and services.

• Exceptional member service, sales, and relationship-building abilities.

• Capability to establish trust and effectively identify member needs through consultative discussions.

• Strong attention to detail, organizational skills, and the ability to handle multiple priorities efficiently.

• Comfort in a high-volume call center setting involving both inbound and outbound communications.

• Strong technical skills and quick adaptability to lending systems and remote delivery tools.

• Ability to work effectively from a designated home office with dependable high-speed internet and minimal distractions.

• Experience in a credit union or banking environment is preferred.

• Preference for candidates with experience in processing consumer loans from application to funding.

• Preferred experience in reviewing credit reports and loan documentation.

• Proven track record of meeting sales, service, and production objectives is preferred.

• Familiarity with Docusign and electronic loan processing systems is advantageous.

• Experience in a lending call center or remote lending setup is preferred.

• A high school diploma, GED, or equivalent is required.

• Equivalent combinations of education and experience will be taken into account.

🏝️ Benefits

• Affordable medical, dental, and vision insurance.

• 401(k) retirement plan with employer matching contributions.

• Paid time off.

• 13 paid holidays.

• Tuition reimbursement for eligible educational and training programs.

• Company-covered long-term disability insurance.

• 40 hours of company-paid core time annually for full-time employees to engage in community volunteer activities.