Loan Processor

This is a fully remote position, open to applicants in Australia.

📋 Description

• Oversee the complete processing of both residential and commercial loan applications, ensuring that all files move smoothly from initial submission to formal approval and settlement.

• Evaluate and confirm client documentation, including income, debts, assets, and supporting financial records, ensuring that all information is thorough, precise, and adheres to lender requirements.

• Create, assemble, and submit high-quality loan applications by performing servicing calculations, gathering supporting documents, and presenting applications in accordance with lender policies.

• Offer extensive parabroking support by analyzing lending scenarios, interpreting lender credit policies, recommending appropriate loan structures, and assisting brokers with complex applications.

• Communicate daily with clients, mortgage brokers, lenders, solicitors, conveyancers, and valuers to coordinate documentation, manage expectations, and ensure timely loan progression.

• Actively manage loan pipelines by tracking application milestones, following up on outstanding conditions, resolving issues, and ensuring that agreed turnaround times are consistently met.

• Ensure that all loan applications comply with Australian lending regulations, NCCP requirements, responsible lending obligations, and internal compliance processes before submission.

• Keep precise records within CRM and loan management systems while providing a high standard of customer service and offering regular updates to clients and stakeholders throughout the loan process.

⛳️ Requirements

• At least 5+ years of experience as a Loan Processor, Parabroker, Mortgage Administrator, or in a similar role within the Australian mortgage and finance sector.

• Demonstrated experience in providing parabroking support, including lender policy analysis, loan structuring, servicing calculations, product comparisons, and submission of complex lending scenarios.

• Strong knowledge of Australian mortgage lending practices, lender policies, NCCP legislation, responsible lending obligations, and the complete loan application process.

• Excellent written and verbal communication skills in English, with the ability to interact professionally with clients, brokers, lenders, solicitors, and other key stakeholders.

• Proficient in using Australian mortgage CRM and loan lodgement platforms such as Mercury Nexus, ApplyOnline, MyCRM, FLEX, or other similar industry-standard software.

• Strong analytical and problem-solving abilities with the capacity to interpret financial documentation, identify potential credit risks, and suggest appropriate lending solutions.

• Exceptional organizational and time management skills, with the capability to handle multiple applications concurrently while maintaining accuracy and meeting strict deadlines.

• High level of attention to detail, professionalism, and a proactive attitude, with the ability to work independently in a fast-paced environment while consistently delivering exceptional client service.

🏝️ Benefits

• Competitive salary

• Opportunity to influence the HR function of a rapidly expanding BPO.

• Collaborate closely with a team of industry leaders who have successfully scaled BPOs in the past.

• Opportunities for career growth and development.