Loan Processing Representative

This is a fully remote position, open to applicants in Arizona, +10 more states.

📋 Description

• Focus on a particular consumer lending brand through an extensive 3-week training program.

• Evaluate loan applications while adhering to established quality benchmarks.

• Manage a queue of loan applications efficiently.

• Answer incoming customer inquiries regarding loan applications.

• Conduct outbound calls to confirm application details and request further information.

• Address customer concerns via phone, email, or fax.

• Maintain customer accounts with accurate and up-to-date information.

⛳️ Requirements

• Must be eligible to work in the United States; visa sponsorship is not an option.

• Previous experience in a call center is advantageous.

• Demonstrated experience in fast-paced customer service settings.

• Outstanding communication and active listening abilities.

• Proven track record of professionalism and empathy during customer interactions.

• Capability to excel in a high-volume work environment.

• Excellent adaptability and multitasking skills.

• Proficient in using new technology comfortably.

• Proven success in a remote work setting.

• Must reside in AZ, IA, ID, IL, IN, MN, MO, NM, NV, UT, WI, or WY.

🏝️ Benefits

• Health, dental, and vision insurance, including mental health benefits.

• 401(k) matching and a Roth option (only for U.S.-based employees).

• Paid time off and holidays.

• Sabbatical program available for eligible positions.

• Summer hours offered for eligible roles.

• Paid parental leave.

• Diversity, Equity, and Inclusion groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova).

• Employee recognition and rewards program.

• Charitable matching and a paid volunteer day.

• Potential bonuses as additional compensation.

• Comprehensive 3-week training program.