Loan Origination Customer Support

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Address customer inquiries promptly and effectively through ZenDesk or other customer support platforms.

• Record and document issues, customer feedback, and complaints.

• Assist customers in navigating the application process as needed.

• Monitor customer experiences across both online and offline channels utilizing logs, dashboards, and CRM systems.

⛳️ Requirements

• A minimum of 2 years of experience managing Loan Origination or Underwriting tasks within a US Loan or Mortgage account.

• Proven experience in customer-facing roles related to loan or mortgage accounts.

• Excellent communication, teamwork, and problem-solving abilities.

• High proficiency, speed, and accuracy in written communication.

• Strong fluency, clarity, and diction in English.

• Exceptional organizational skills and time management capabilities.

• Familiarity with customer communication tools (ZenDesk), task management platforms, Google Drive, and Email.

• Detail-oriented with a strong emphasis on accuracy in financial services tasks.

• Bachelor’s Degree or equivalent work experience in financial services.

• Willingness to work US Pacific time from 9 AM to 6 AM, including a 1-hour break.

• Must currently reside in the Philippines.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional growth and development.

• Collaborative and supportive work environment.