Loan Assistant

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate the customer experience from application through to funding.

• Provide insights into Knock’s products and programs.

• Assist customers in achieving successful closings.

• Collect necessary documentation for loan processing and underwriting.

• Secure Initial Closing Disclosure signatures to ensure timely closings.

• Oversee a pipeline that includes 30 loan closings each month.

• Conduct Patriot Act verification based on customer identification.

• Ensure that the minimum submission requirements and documents are fulfilled before sending loans to processing.

• Support team members with borrower inquiries.

• Issue initial disclosures and updated Loan Estimates in compliance within 24–48 hours of loan receipt, utilizing TRID knowledge.

• Request and review condo approval documents and ensure all pertinent questions are addressed.

• Meet or surpass individual quotas and company performance metrics.

• Engage with internal stakeholders and external customers.

• Adhere to guides, job aids, and scripts to collect loan documentation and disclose loan files.

• Champion exceptional customer service from lead generation to closing.

• Continuously enhance and expand knowledge of mortgage origination.

• Undertake ad-hoc projects and provide support to the team as required.

⛳️ Requirements

• A minimum of 1 year of experience in mortgage operations and/or processing.

• An active NMLS license or the capability to obtain one within the first 90 days of employment.

• Proficiency in using a Loan Origination System (LOS), Blend, and/or Google Suite is required.

• Comfortable adapting to change and thriving in a fast-paced, startup environment.

• A team-oriented individual with excellent written and verbal communication skills.

• Ability to review and interpret internal guidelines effectively.

• Process-oriented with strong attention to detail.

• Commitment to fostering diverse, equitable, and inclusive practices and programs.

• Demonstrated success in working 100% remotely in previous roles and collaborating with a distributed, national team.

• High school diploma or equivalent is required.

• Capable of setting up and consistently operating a computer.

• Able to communicate and exchange accurate information via telephone or internet video applications.

• Capable of performing essential job functions with or without reasonable accommodation.

🏝️ Benefits

• Incentive plan (bonus).

• Remote-first flexibility with a fully remote work culture.

• Comprehensive medical, dental, and vision benefits for full-time employees starting on the first day of employment.

• Flexible Paid Time Off for full-time employees.

• Paid parental leave for all full-time employees: 12 weeks for the birthing parent and 6 weeks for the non-birthing parent.

• Annual budget of $1,000 for professional development.

• Life, AD&D, and Disability insurance for full-time employees.

• 401K (non-contributory by Knock) available to all employees.

• $75 monthly allowance for health & wellness.

• Up to $400 monthly for co-working space for eligible employees.

• $100 monthly allowance for home internet, mobile phone, or other communication devices.

• $2,500 referral bonus for eligible employees.

• Engaging, purpose-driven work that enhances the homeownership journey.

• Supportive, growth-oriented workplace culture.

• A diverse, equitable, and inclusive work environment.