LOA Case Manager I

This is a fully remote position, open to applicants in Alabama, +39 more states.

📋 Description

• Provide exceptional Absence Management and related Colleague Services with a strong emphasis on colleague experience.

• Manage leave of absence requests in accordance with FMLA, state laws, and company leave policies.

• Utilize the CVS Health myLeave system and other HR systems to accomplish tasks and manage cases in compliance with regulations.

• Assess ineligible leave requests to determine if the ADA is applicable.

• Update and allocate cases that require a reasonable accommodation review.

• Investigate and resolve tier 2 escalations, documenting and communicating results and updates.

• Evaluate, compute, and process paid time off payments for leave requests.

• Assess, compute, and manage CVS Health Paid Parental Leave payments.

• Conduct outreach calls to colleagues at the beginning of leave requests and at key points during the leave process.

• Liaise with colleagues, leaders, and stakeholders regarding inquiries related to leave administration.

• Work collaboratively with the LOA Team to ensure compliance, achieve goals, and prioritize customer satisfaction.

• Execute additional leave of absence case management responsibilities as assigned by the Case Management Lead or myLeave team.

⛳️ Requirements

• Minimum of 1 year of customer service or office experience.

• High School Diploma or GED required.

• Preferred experience in FMLA, State Leaves, Disability, or HR.

• Strong commitment to customer service.

• Capability to work autonomously as well as collaboratively in a team environment.

• Excellent written, verbal, and listening communication skills.

• Ability to maintain high levels of confidentiality.

• Strong problem-solving and critical-thinking abilities.

• Exceptional organizational and data entry skills with a keen attention to detail.

• Ability to effectively plan and prioritize tasks with minimal supervision.

• Capacity to think strategically and creatively for ongoing operational improvement.

• Commitment to follow through on issues until satisfactory resolutions are achieved.

• Proficiency in multitasking while adhering to deadlines.

• Familiarity with MS Office Products.

• Regular and reliable attendance is mandatory.

• Minimum internet speed requirement: 25 Mbps download and 3 Mbps upload.

🏝️ Benefits

• Eligibility for CVS Health bonus, commission, or short-term incentive programs.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Paid time off.

• Options for retirement savings.

• Wellness programs.

• Additional resources to support physical, emotional, and financial well-being, based on eligibility.