LOA Case Manager I

This is a fully remote position, open to applicants in Alabama, +39 more states.

📋 Description

• Manage FMLA, state-mandated, and company leave requests from the initial submission to the return-to-work process.

• Utilize the CVS Health myLeave platform along with other HR systems to execute leave-related tasks and cases.

• Assess ineligible leave requests to ascertain if ADA provisions apply.

• Update and allocate cases that require a review for reasonable accommodation.

• Investigate and resolve Tier 2 escalations, while documenting and communicating the outcomes.

• Calculate and process paid time off payments for leave requests.

• Calculate and process CVS Health Paid Parental Leave payments.

• Conduct outreach calls to colleagues at the commencement of leave requests and at significant intervals.

• Address inquiries from colleagues, leaders, and other stakeholders regarding leave administration.

• Work collaboratively with the LOA Team to ensure compliance, meet objectives, and prioritize customer needs.

• Carry out additional leave-of-absence case management responsibilities as assigned by the Case Management Lead or myLeave team.

⛳️ Requirements

• Minimum of 1 year of customer service or office experience.

• High School Diploma or GED required.

• Preferred experience in FMLA, State Leaves, Disability, or HR.

• Strong commitment to customer service.

• Capability to work both independently and as part of a collaborative team.

• Exceptional written, verbal, and listening abilities.

• Capacity to maintain confidentiality in all work-related matters.

• Strong problem-solving and critical-thinking capabilities.

• Excellent organizational and data entry skills with a keen attention to detail.

• Ability to plan and prioritize tasks with minimal supervision.

• Strategic and creative thinking skills aimed at continuous operational enhancement.

• Ability to follow through on issues to ensure satisfactory resolutions for customers.

• Proficiency in multitasking while adhering to deadlines.

• Competence with MS Office products.

• Regular and dependable attendance is essential.

• A minimum internet connection of 25 Mbps download and 3 Mbps upload is required.

🏝️ Benefits

• Eligibility for CVS Health bonus, commission, or short-term incentive programs.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Paid time off benefits.

• Retirement savings options available.

• Access to wellness programs.

• Additional resources that support physical, emotional, and financial well-being, subject to eligibility.