Litigation Adjuster – Complex/Severe

This is a fully remote position, open to applicants in United States.

📋 Description

• Investigate automobile accidents that involve one or more vehicles resulting in property damage and/or bodily injury, including cases with attorney/litigation involvement.

• Evaluate coverage, liability, and damages associated with claims.

• Deliver exceptional customer service throughout the entirety of the claims process.

• Engage with customers and attorneys via phone calls, emails, and text messages.

• Utilize innovative platforms and tools to negotiate equitable injury settlements.

• Manage represented and litigated bodily injury claims effectively.

• Conduct thorough damage assessments and interpret policies to ascertain coverage.

• Relay claim information and updates through the preferred communication channels of customers.

• Assess and negotiate settlements with customers, vendors, third-party carriers, and claimants.

• Implement legal and business best practices along with negotiation strategies.

• Employ estimation tools, job aids, and settlement platforms in the claims process.

• Adhere to policies as per agreement stipulations.

• Ensure clear, timely, and accurate documentation of claims in the claims management system.

⛳️ Requirements

• Minimum of 3 years of experience managing represented third-party Bodily Injury claims.

• Proven experience in handling severe, complex, and litigated Bodily Injury claims.

• Background in managing claims in Kentucky, Tennessee, and/or Mississippi.

• In-depth knowledge of Gross Tort Value and Risk Analysis is an advantage.

• Familiarity with NextGen, Mitchell Decision Point, and Casualty Center is a plus.

• Excellent communication skills, particularly over the phone.

• Capability to work independently and remotely while effectively managing time.

• Understanding of insurance policies, coverage, and liability assessment.

• Strong critical thinking and problem-solving abilities.

• Awareness of innovative tools and platforms for claims assessment.

• Must have a home office in the United States; this position is not available to residents of California, Washington, Alaska, Hawaii, and Puerto Rico.

• A dedicated private workspace at home that is free from distractions.

• Minimum internet speed of 50 MB down and 5 MB up.

• Suitable work surface and seating arrangements.

• Candidates are required to undergo a background investigation.

• An adjuster and/or appraiser license may be necessary within 60 days of hiring, depending on the office/area.

• Applicants with active insurance licenses must cancel existing appointments and are not permitted to hold outside appointments during their employment.

🏝️ Benefits

• Comprehensive benefits package from Day 1, including time off, healthcare, and retirement options.

• Competitive salary.

• Ongoing development and career advancement opportunities.

• Flexible work scheduling.

• Time off policy that promotes work/life balance.

• Initial and continuous training provided.

• 401K/pension plan.

• Education reimbursement program.

• Programs that foster work-life balance.

• Technology package including laptop, monitors, headset, keyboard, and mouse.

• Monthly connectivity reimbursement of $80.

• Potential $1,000 Licensing Sign-on Bonus for eligible applicants with the necessary active licenses.