Lifecycle Value Manager, Enterprise Customer Success/Expansion

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Establish Everpure’s new post-sale value management division in the UK.

• Manage a targeted portfolio of 12–20 enterprise accounts.

• Create proactive value strategies centered on adoption, utilization, capacity activation, retention, expansion, and customer outcomes.

• Collaborate with AEs and SEs to align customer stakeholders with business priorities.

• Take the lead on early interventions when adoption or utilization lags.

• Organize specialist teams to eliminate obstacles and maintain customer momentum.

• Identify opportunities for expansion, Portworx by Everpure, and Evergreen//One migrations.

• Provide AEs with qualified opportunities while managing the value dialogue.

• Develop a scalable lifecycle value management framework for the region.

⛳️ Requirements

• Experience in enterprise customer success or post-sale value management, demonstrated by managing an enterprise portfolio.

• Skill in building trusted relationships and influencing senior customer stakeholders through complex and ambiguous situations.

• Insight into customer ecosystems, combined with data and technical expertise.

• Strong post-sale commercial judgment, including the ability to identify expansion opportunities and lead value discussions.

• Capability to orchestrate AEs, SEs, Professional Services, and other specialized teams effectively.

• Proficiency in working with enterprise accounts and linking adoption decisions to measurable business value.

🏝️ Benefits

• Flexible time off.

• Wellness resources.

• Company-sponsored team events.

• Support for growth and development.

• Employee Resource Groups.

• Accommodations for candidates with disabilities throughout the hiring process.