Lien Resolution Associate

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Negotiate hospital liens and balances with medical providers under the supervision of attorneys and in accordance with firm protocols.

• Utilize strategic negotiation methods to secure beneficial results.

• Analyze medical bills, confirm outstanding balances, and gather necessary supporting documentation.

• Submit requests for reductions and maintain follow-up with providers.

• Obtain written confirmation of negotiated arrangements.

• Keep precise records of balances, negotiations, agreements, and case statuses within legal case management software.

• Collaborate with attorneys and closing staff to resolve outstanding matters and prepare files for settlements.

• Oversee a high-volume caseload of reductions from the initial balance verification to the finalization of written agreements and closing coordination.

• Achieve performance benchmarks for negotiated reductions, turnaround times, productivity, and accuracy.

• Direct legal inquiries and disputed liens requiring legal assessment to the appropriate attorney.

• Clearly communicate case progress and negotiation updates to stakeholders.

⛳️ Requirements

• At least 2 years of recent, practical experience in plaintiff personal injury lien reduction or medical bill negotiation within a U.S. law firm.

• Demonstrated direct experience in negotiations with hospitals, medical providers, and collection agencies.

• Capability to independently manage a high-volume caseload of reductions from balance verification to written agreements and closing coordination.

• Proficient in both English and Spanish with strong verbal and written communication skills in each language.

• Familiarity with legal case management software; experience with Litify is preferred.

• Outstanding organizational and time management abilities.

• Strong analytical and problem-solving skills with careful attention to detail.

• Reliable internet access, personal computer, and a quiet, professional workspace.

• Ability to work collaboratively with attorneys, staff, and external providers.

• Resilient, goal-oriented mindset paired with empathy and assertiveness.

• Employment is contingent upon the verification of identity and authorization to work in the United States.

• Must complete Form I-9 and provide acceptable documentation for employment authorization.

🏝️ Benefits

• Remote work opportunity.

• Potential for career advancement in litigation.

• Collaborate with a high-performing legal team.

• Engage in a collaborative, innovative, and accountable culture.

• Equal opportunity employer.

• Opportunities for professional development and making a meaningful impact.