Licensing Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Review and ensure completeness and accuracy of the assigned queue in accordance with state licensing regulations.

• Assess, verify, and submit both online and paper license applications along with Primary Source Verifications.

• Initiate and oversee primary source verifications related to education, training, employment, and licenses.

• Monitor and address deficiencies, including necessary communication with the Board.

• Engage with providers and clients regarding requirements, missing documentation, and status updates.

• Collaborate with internal teams and external organizations to ensure timely licensure processing.

• Prepare and deliver license status updates to clients.

• Manage mailing operations, including the printing, assembling, tracking, and prompt submission of application materials.

• Oversee files to ensure timely completion of outstanding requirements.

• Assist with urgent application corrections and changes to email addresses.

• Participate in scheduled meetings and ad hoc discussions.

• Provide support for special projects and other designated tasks.

⛳️ Requirements

• Experience with Behavioral Health, Nursing, and Physician license types; multi-state experience is preferred (IMLC, NLC is a plus).

• Strong critical thinking and problem-solving abilities, capable of navigating complex licensing requirements.

• Exceptional communication and customer service skills, with the ability to clearly communicate next steps to providers and stakeholders.

• Keen attention to detail, along with strong organizational, time management, and multitasking skills.

• Ability to adapt and adjust in a fast-paced remote environment while maintaining productivity during fluctuations in workload.

• Professional demeanor in interactions with providers, clients, and internal teams.

• Tech-savvy, proficient in Google Suite; familiarity with DocHub, Slack, and startup environments is desirable.

🏝️ Benefits

• Equal opportunity employment.

• Reasonable accommodations during the application process.

• AI-assisted hiring process combined with human-centered decision-making.