Licensing Administration Associate

This is a fully remote position, open to applicants in Kansas, +1 more state.

📋 Description

• Maintain and refresh licensing records within agency systems.

• Ensure the accuracy, completeness, and compliance of licensing data with state regulations.

• Address inquiries from both internal and external sources concerning licensing requirements, application statuses, and eligibility.

• Assess license applications and accompanying documentation for compliance standards.

• Resolve discrepancies and complete necessary follow-ups.

• Generate routine and ad hoc reports related to licensing activities, productivity, and compliance metrics.

• Oversee licensing functions for designated regions, typically encompassing 3–10 states, including resident and non-resident transactions, renewals, and updates to addresses or demographics.

• Monitor renewals, expirations, and changes in status within licensing management systems.

• Respond to inquiries via email, service tickets, and telephone communication.

• Prioritize requests, maintain auditable records, and manage deadlines within a high-volume setting.

• Achieve productivity and quality benchmarks.

• Engage in onboarding and continuous training initiatives.

• Work collaboratively with team members while adhering to confidentiality, ethical standards, and internal procedures.

⛳️ Requirements

• Ability to support operations related to insurance producer licensing, including renewals, eligibility assessment, and compliance-related tasks.

• Experience in managing workflows through emails, service tickets, or queue-based systems.

• Strong skills in organization, calendar management, and prioritization.

• Capability to handle multiple files and deadlines concurrently.

• Exceptional attention to detail and accuracy in regulated or compliance-oriented settings.

• Professional proficiency in written and verbal communication.

• Comfort in handling phone communications with brokers or internal stakeholders.

• Proven integrity, confidentiality, and ethical decision-making.

• Eagerness to ask questions, learn from colleagues and senior team members, and participate in ongoing training.

• Ability to work both independently and as part of a team.

• Bachelor's degree preferred, or equivalent relevant administrative or business experience.

• Certification as a Certified Insurance Service Representative (CISR) or progress toward insurance-related certifications is preferred.

• Candidates should be located in Kansas City, MO, or be remote applicants.

🏝️ Benefits

• Paid company holidays.

• Vacation days.

• Sick days.

• Personal days.

• Paid parental leave.

• Mental health services.

• Bonuses for full-time positions.

• Comprehensive benefits package.

• Reasonable accommodations for disabilities.