Bilingual Administration & Co-Pay Assistant

This is a fully remote position, open to applicants in Canada.

📋 Description

• Engage with patients in accordance with the established cadence to gather updates related to reimbursement and essential information for case advancement.

• Accurately and promptly update and maintain patient records, documenting reimbursement activities, outcomes, and communications.

• Assist in reimbursement procedures by collecting, reviewing, and recording details regarding coverage, claims status, and patient access.

• Raise reimbursement challenges, coverage obstacles, and case-specific issues to the appropriate team members.

• Report any adverse events detected during patient interactions in line with company policies and procedures.

• Ensure accurate and up-to-date records in relevant systems and departmental files.

• Gather reimbursement-related information for reporting, tracking, and case management purposes.

• Carry out general administrative duties, including managing mail, entering documents, and maintaining filing systems.

• Process co-pay requests for patients, pharmacies, and/or physicians as necessary.

• Collaborate with program managers, accounting, and third-party payment administrators to ensure achievement of KPIs, timely payments, and payment accuracy.

• Schedule appointments and coordinate meeting room arrangements.

• Verify and update site-specific reports, investigate errors and discrepancies, make necessary corrections, and inform relevant staff.

• Prepare correspondence and presentations for both internal and external stakeholders.

• Manage multiple projects across various departments and business segments.

• Participate in both planned and unplanned departmental initiatives.

• Work with internal teams and management to address case and workload challenges.

• Foster positive and professional working relationships.

• Adhere to relevant policies, privacy requirements, safety regulations, and program guidelines.

• Perform other related duties as assigned.

⛳️ Requirements

• Post-secondary education in a relevant field.

• 1-3 years of experience in an administrative capacity within a pharmaceutical environment.

• Comprehensive knowledge of the Microsoft Office Suite applications.

• Demonstrated accuracy in processing significant volumes of data.

• Excellent communication and interpersonal abilities.

• Capacity to work both independently and collaboratively in a team setting.

• Flexibility to adapt to changes and a willingness to acquire new skills as needed.

• Bilingual proficiency in French and English is mandatory.

• Effective written and verbal communication skills.

• Strong analytical and mathematical capabilities.

• Exceptional organizational skills and meticulous attention to detail.

• Ability to resolve problems effectively.

• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.

• Capability to implement processes that meet audit standards.

• Consistently meet deadlines.

• Strong business acumen and financial insight.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Backup dependent care options.

• Adoption support services.

• Infertility treatment coverage.

• Family planning assistance.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Resources for professional development.

• Mentorship opportunities.

• Employee resource groups.

• Volunteer engagement activities.