Licensed Property & Casualty Agent – GA

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Interact with members through phone, email, and various channels to assist with quotes, new policies, billing questions, underwriting inquiries, and policy modifications.

• Establish rapport and trust by asking insightful questions, comprehending member needs, and delivering accurate solutions to reduce transfers and escalations.

• Execute insurance transactions such as endorsements, cancellations, and coverage modifications while ensuring adherence to industry regulations and internal policies.

• Work in conjunction with insurance carriers and internal teams to address issues and provide timely, accurate information.

• Maintain necessary certifications and actively seek opportunities to enhance product knowledge.

• Achieve performance metrics related to service quality, responsiveness, and member satisfaction.

⛳️ Requirements

• High School diploma or GED is mandatory.

• Minimum of 6 months of customer service experience is essential.

• Excellent written and verbal communication skills, exhibiting a professional and empathetic tone.

• Capability to multitask across various applications while sustaining focus and accuracy.

• Must hold an Active Property & Casualty or Personal Lines license.

• Typing speed of 20 WPM with 90% accuracy is required.

• Strong understanding of insurance compliance and regulatory standards.

• Proficient research and internet skills; quick learner across different subjects and systems.

• Basic technical troubleshooting skills and comfort with digital tools are necessary.

• High-speed Internet via a wired ethernet connection; Wi-Fi, satellite, cellular hotspot, or cellular internet is not permitted.

• Upload speed of 5 Mbps and download speed of 50 Mbps is required.

• Internet service provider must demonstrate high stability with 1% or less packet loss and latency under 100ms.

• Accessible cell phone or tablet and ability to install mandatory 2FA software.

• A quiet interview environment is essential, free of Bluetooth devices, smart watches, extra computers, or writing instruments; doors should be closed, and phones are not allowed.

🏝️ Benefits

• Medical, Dental & Vision Coverage with various plan options available.

• Telemedicine & Mental Health Support for convenient care access.

• Paid Time Off (PTO) that increases with your tenure.

• 401(k) plan with Company Match.

• Employee Assistance Program (EAP) offering free counseling and wellness resources.

• Company-Paid Life & Disability Insurance.

• Tuition-Free Business Degrees through Rochat School of Business for employees and eligible family members.

• Voluntary Benefits including accident, critical illness, hospital coverage, and more.

• Additional Perks such as legal assistance, identity protection, and pet insurance.

• Qualfon will supply all necessary equipment.