Licensed Property & Casualty Agent

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Communicate with members through phone, email, and various channels to provide assistance with quotes, new policies, billing inquiries, underwriting questions, and policy modifications.

• Establish rapport and trust by asking insightful questions, understanding member needs, and providing accurate solutions to reduce transfers and escalations.

• Execute insurance transactions such as endorsements, cancellations, and coverage adjustments while ensuring adherence to industry regulations and internal policies.

• Work collaboratively with insurance carriers and internal teams to address issues and deliver timely, precise information.

• Maintain necessary certifications and actively seek opportunities to enhance product knowledge.

• Achieve performance metrics related to service quality, responsiveness, and member satisfaction.

⛳️ Requirements

• A High School diploma or GED is required.

• A minimum of 6 months of customer service experience is necessary.

• Excellent written and verbal communication skills with a professional and empathetic approach.

• Capability to multitask across various applications while maintaining focus and accuracy.

• An Active Property & Casualty or Personal Lines license is required.

• Typing speed of 20 WPM with 90% accuracy is expected.

• A solid understanding of insurance compliance and regulatory standards is essential.

• Strong research and internet skills; ability to quickly learn across different subjects and systems.

• Basic technical troubleshooting skills and comfort with digital tools are required.

• High-speed Internet through a wired ethernet connection; Wi-Fi, Satellite, Cellular Hotspot, or Cellular Internet is not acceptable.

• Upload speed of 5 Mbps and download speed of 50 Mbps is required.

• Internet service provider must have 1% or less packet loss and latency under 100ms.

• An available cell phone or tablet and the ability to install required 2FA software is necessary.

• A quiet work environment that meets the stated interview requirements is essential.

🏝️ Benefits

• Hourly pay rate – $22.50

• Medical, Dental & Vision Coverage with multiple plan options

• Telemedicine & Mental Health Support

• Paid Time Off (PTO) that increases with your tenure

• 401(k) with Company Match

• Employee Assistance Program (EAP) offering free counseling and wellness resources

• Company-Paid Life & Disability Insurance

• Tuition-Free Business Degrees through Rochat School of Business for employees and eligible family members

• Voluntary Benefits including accident, critical illness, hospital coverage, and more

• Additional perks such as legal assistance, identity protection, and pet insurance

• Qualfon will supply all necessary equipment