Licensed Healthcare Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage both inbound and outbound communications with current Medicare members, emphasizing retention, education, and issue resolution.

• Assist members in navigating their coverage choices and next steps without employing high-pressure strategies.

• Achieve performance goals related to call quality, member engagement, retention metrics, and adherence to schedule.

• Maintain up-to-date communication with your supervisor and team.

• Participate in team meetings and training sessions throughout the season.

• Operate in the seasonal AEP/OEP capacity, with the possibility of extended opportunities depending on client requirements.

⛳️ Requirements

• Current Health or Health & Life license.

• At least 1 year of experience in Medicare.

• Proficient in using multiple software systems.

• Excellent communication skills with a service-oriented mindset.

• Availability to work a schedule that includes at least one weekend day during AEP.

• Home office arrangement that complies with remote work standards.

• Willingness to undergo a background check.

• Basic computer proficiency and technical knowledge.

• Experience in telesales or contact centers is preferred.

• Familiarity with Medicare Advantage, retention programs, or loyalty-focused outreach is a plus.

🏝️ Benefits

• Seasonal incentive potential ranging from $500 to $1,000 based on quality, retention, and member engagement metrics.

• Paid training and coverage for AHIP certification.

• Coverage for non-resident licenses and their renewals.

• Opportunities for continuing education credits.

• Flexible remote/work-from-home arrangements.