Licensed Customer Service Representative II

This is a fully remote position, open to applicants in California.

📋 Description

• Address incoming calls and chats from insureds and producers, recognizing concerns and delivering timely solutions.

• Support producers with technical inquiries and system navigation.

• Promptly and accurately manage incoming emails, phone requests, and other correspondence.

• Collect additional information from insureds or producers and clarify underwriting decisions.

• Identify and relay potential risk issues to Underwriting.

• Process cancellation requests and adhere to established retention protocols.

• Analyze, evaluate, and process policy endorsements.

• Ensure accurate and professional written communication, including emails, letters, reports, and policy documents.

• Comply with relevant state and federal laws, Department of Insurance regulations, and Aspire policies and procedures.

• Provide exceptional customer service while managing multiple priorities in a dynamic environment.

• Execute additional responsibilities as assigned.

⛳️ Requirements

• Active California Property & Casualty (P&C) License OR California Personal Lines License at the time of employment.

• California licensing is mandatory and non-negotiable.

• The required license must be active and in good standing upon hiring.

• Comprehensive understanding of insurance terminology, concepts, and coverage.

• Ability to read and interpret insurance procedures, guidelines, and regulatory information.

• Excellent customer service, communication, and problem-solving abilities.

• Capacity to prioritize tasks and manage multiple responsibilities.

• Comfortable working in a high-paced, high-volume setting.

• Proficient in Microsoft Office and quick to learn new systems and technologies.

• Strong written communication and documentation capabilities.

• Ability to adapt to a paperless work environment.

• Bilingual in English and Spanish is highly preferred.

• Active Arizona insurance license is preferred but not required.

• Active Texas insurance license is preferred but not required.

🏝️ Benefits

• Equal Opportunity Employer dedicated to fostering an inclusive workplace.

• Provides reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs and practices.

• Compliant with fair chance, ban-the-box, and criminal history considerations in accordance with applicable law.