Licensed ACA Health Insurance Agent

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Educate consumers about the health insurance options available through the Affordable Care Act (ACA) Marketplace.

• Evaluate the coverage needs of individuals and families, assisting consumers in comprehending their available plan selections.

• Clarify details regarding premiums, deductibles, copays, provider networks, prescription coverage, and other crucial plan features.

• Assist consumers throughout the ACA Marketplace application and enrollment process.

• Deliver professional and consultative customer service during every interaction with consumers.

• Ensure accurate maintenance of customer information, application specifics, and enrollment documentation within company systems.

• Conduct follow-ups with prospective and enrolled consumers as necessary.

• Achieve established targets related to sales, conversion, quality, productivity, attendance, and customer experience.

• Adhere to all relevant CMS, Marketplace, carrier, licensing, and company regulations.

• Keep all necessary insurance licenses, certifications, carrier appointments, and Marketplace credentials up to date.

• Engage in ongoing training, coaching, performance development, and team meetings.

• Skillfully navigate multiple computer systems and applications while assisting customers.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• Active Health or Health/Life Insurance License in good standing.

• Active National Producer Number (NPN).

• Newly licensed insurance agents are welcome to apply; prior experience in ACA sales is not mandatory.

• Preferred background in ACA, health insurance, telesales, call center, or customer service experience.

• Capability to complete and maintain all necessary ACA Marketplace/FFM registration and training prior to executing Marketplace enrollments.

• Ability to meet applicable carrier contracting and appointment standards.

• Excellent verbal communication, listening, and customer service abilities.

• Comfort in a goal-oriented and performance-driven sales atmosphere.

• Coachable, reliable, professional, and eager to grow within the insurance sector.

• Strong computer navigation skills with the ability to learn and operate across multiple systems.

• Capacity to work independently while effectively contributing to a remote team setting.

• Dependable high-speed internet connection and a professional remote working environment.

• Ability to uphold required licensing, certifications, and continuing education standards.

• Willingness to work extra hours, evenings, or weekends when business demands arise, especially during peak Open Enrollment periods.

🏝️ Benefits

• Paid Holidays (6).

• Paid Time Off.

• Medical Insurance with National Plan Options.

• Dental Insurance.

• Vision Insurance.

• Voluntary Life and AD&D coverage.

• Plans covering Accident, Critical Illness, and Hospital Indemnity.

• Employee Assistance Program.

• 401(k) with a portion of Company Match.

• Bereavement Leave & Jury Duty Pay.

• Uncapped Commission opportunities.

• Ongoing training, coaching, and support.