Lettings & Property Management Operations VA

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee the property-management dashboard to ensure all tasks are addressed

• Facilitate communication between tenants and landlords

• Organize maintenance tasks and follow up with contractors

• Monitor and pursue outstanding rent payments

• Track compliance obligations and escalate when necessary

• Handle tenant notices and manage the re-letting process

• Process applications and conduct referencing

• Coordinate move-in and move-out logistics

• Schedule property viewings

• Secure landlord approvals and follow up on pending actions

• Maintain the CRM system and ensure each case has a defined next step

• Utilize AI and automation to streamline administrative tasks

• Reduce rental void periods

• Initiate the re-letting process promptly after receiving notice, which includes obtaining landlord instructions, preparing marketing materials, matching applicants, scheduling viewings, processing applications, and coordinating move-ins

• Generate new lettings business through proactive outreach and follow-ups with landlords, CRM leads, ValPal leads, landlords from competitors, property investors, and prospective landlords

• Make phone calls, send emails and WhatsApp messages, complete CRM follow-ups, and set appointments

• Meet daily prospecting goals: 20+ landlord calls, 10+ personalized emails/messages, 10+ lead follow-ups, 5+ new CRM prospects, and 2+ significant landlord opportunities

• Achieve a weekly target of conducting 3+ landlord valuation/appraisal appointments

• Safeguard the managed portfolio, minimize void periods, cut down on administration through automation, and generate new landlords and managed properties on a weekly basis

⛳️ Requirements

• Background in UK residential lettings/property management; familiarity with Alto is a significant plus

• Exceptional verbal and written English skills

• Comfortable engaging with UK landlords and tenants

• Commercially oriented

• Tenacious in follow-ups

• At ease with making outbound prospecting calls

• Experience with CRM systems

• Confident in utilizing AI and technology

• Proactive and self-motivated

• Capable of meeting clear daily KPIs

• Must possess a personal computer or laptop

• Reliable ADSL/FIBRE internet connection

• Headphones suitable for the VOIP phone system

• Anti-virus software installed

• UPS/back-up battery for power outages — NON-NEGOTIABLE

🏝️ Benefits

• Remote working opportunity

• Full-time position

• Work-from-home equipment requirements supplied: personal computer or laptop, ADSL/FIBRE internet connection, headphones for VOIP phone system, anti-virus software, and UPS/back-up battery for power outages