Legal Communications Coordinator

This is a fully remote position, open to applicants in Brazil, +1 more country.

📋 Description

• Leverage Zoom Phone and Office 365 tools to oversee communications and scheduling.

• Assist in ensuring seamless daily office operations and effective client communications.

• Support team members by proactively recognizing and addressing administrative needs.

• Monitor various communication channels and respond promptly.

• Facilitate communication between clients and internal team members.

• Act as the primary contact for incoming calls during business hours.

• Organize and manage calendar appointments and updates.

• Verify appointment details and scheduling information with clients.

• Make outbound calls for follow-up activities and client interactions.

• Provide a professional, friendly, and empathetic experience to both clients and prospects.

• Offer accurate information and assistance to callers whenever feasible.

• Uphold confidentiality and professionalism in handling client information.

• Keep precise records in Clio and other business systems.

• Assist with administrative and clerical tasks as required.

• Answer, screen, and direct calls to the appropriate staff members.

⛳️ Requirements

• Must be located remotely.

• Availability required Monday through Friday, from 8:30 AM to 5:30 PM CST.

• Proficiency in English is essential.

• A minimum of 2-3 years of prior experience in receptionist, front desk, customer service, call handling, or administrative support roles is necessary.

• Experience in managing high volume inbound and outbound phone communications is preferred.

• Previous experience in a law firm is an advantage.

• Familiarity with CRM and case management systems is a plus.

• Experience in managing calendars and scheduling appointments is preferred.

• Strong verbal communication and customer service skills are required.

• Comfortable speaking with clients and professionals throughout the workday.

• Ability to multitask while maintaining accuracy and professionalism.

• Excellent organizational and time management skills are essential.

• Ability to work independently and proactively assist team members.

• Experience or familiarity with Clio, Zoom Phone, Microsoft Office 365, Outlook Calendar, Clio Calendar, and Claude AI is preferred but not mandatory.

🏝️ Benefits

• Opportunity for remote work.

• Environment certified as a Great Place to Work.

• Guidance from recruiters throughout the application process.