Leave and Accommodation Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee employee leave of absence programs, which include medical, parental, family care, disability, military, statutory, and personal leaves across various countries.

• Act as the main point of contact for employees and managers regarding leave procedures, eligibility criteria, documentation requirements, pay implications, and return-to-work expectations.

• Collaborate with third-party leave administrators, disability carriers, payroll, HR partners, and other internal stakeholders to coordinate leave cases.

• Handle leave intake, case tracking, documentation assessment, approvals, status updates, and closure activities.

• Ensure accurate maintenance of leave records, employee communications, and case documentation within HR systems and case management tools.

• Track leave timelines and guarantee that actions by employees, managers, payroll, and vendors are completed within the specified deadlines.

• Assist in workplace accommodation processes and return-to-work planning in collaboration with HR and relevant stakeholders.

• Ensure adherence to company policies as well as federal, state, provincial, and country-specific leave, disability, accommodation, and employment regulations.

• Elevate complex leave, disability, accommodation, or compliance issues to senior team members when necessary.

• Aid in audits, reporting, and leave-related metrics by upholding data accuracy and documentation standards.

• Recognize opportunities to enhance leave administration processes, employee communications, and operational efficiency.

• Contribute to leave-related projects, system upgrades, and process improvement initiatives.

• Collaborate with Benefits, Payroll, and HR teams to ensure accurate pay, benefit administration, and employee deductions throughout the leave lifecycle.

⛳️ Requirements

• Bachelor's degree in Human Resources, Business, or a related field, or a comparable combination of education and experience.

• Over 5 years of experience managing leave of absence, disability, accommodation, or related HR programs in the United States and Canada.

• Proven experience in administering leave and accommodation programs within a multi-jurisdictional setting.

• Familiarity with global leave, disability, accommodation, and return-to-work practices.

• Proficient in utilizing HR technology platforms and Microsoft Office applications.

• Established expertise in managing leave of absence, disability, and workplace accommodation programs while ensuring compliance with relevant laws, regulations, and company policies.

• Strong capability to manage employee cases from intake to return to work, balancing employee experience with operational needs and regulatory requirements.

• Exceptional communication and relationship-building abilities, with a talent for effectively partnering with employees, managers, HR, Payroll, Benefits, vendors, and other essential stakeholders.

• Solid organizational and case management skills, able to juggle multiple priorities, maintain accurate documentation, and meet critical deadlines in a dynamic environment.

• Strong analytical and problem-solving skills, with the ability to evaluate complex situations, identify risks, and propose practical solutions.

• High attention to detail and a commitment to data integrity when managing leave records, reporting, and case documentation.

• Experience using HR technology platforms, preferably Workday, case management systems, reporting tools, and Microsoft Office.

• Ability to pinpoint process improvement opportunities and utilize technology and AI-enabled tools to boost operational efficiency, employee communications, and service delivery.

• Demonstrated sound judgment, discretion, and professionalism when dealing with sensitive and confidential employee information.

• Global perspective with the capacity to navigate varying leave, disability, and accommodation practices across different countries and jurisdictions.

• Depending on the position and in accordance with applicable law, employment may require background verification and additional regulatory, security, or compliance obligations, including those related to data protection and export control laws, as well as authorization requirements where applicable.

🏝️ Benefits

• Equity for all employees.

• Flexible time off and paid volunteer days.

• 401(k) contribution and matching.

• Training and career development programs.

• Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services.

• Robust Employee Assistance Program (EAP) offering mental health services.

• Fertility support and paid parental leave.