Learning Support Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide training to university faculty on the use of Cadmus.

• Conduct training sessions, workshops, and webinars.

• Assist academics in creating scaffolded, high-quality assessments based on effective pedagogy.

• Develop and enhance assessment templates.

• Supervise regional support for both academics and students.

• Keep the Help Centre and support documentation up to date.

• Report technical issues to the appropriate team.

• Collaborate with the Product team to create internal support tools.

• Carry out end-of-semester check-ins with academics.

• Facilitate quarterly business reviews for key accounts.

• Manage the referral program.

• Share insights with the Commercial, Sales, Operations, and Product teams.

• Onboard the first academics from the Americas onto Cadmus, ensuring training is completed and assessments are live.

• Ensure that regional queries are addressed within specified targets and that technical issues are directed to the right team.

• Enhance assessment quality to align with Cadmus's learning quality standards.

• Maintain partner support plans and promote referral opportunities.

⛳️ Requirements

• Background in learning design, academic development, or university teaching, or experience in an education-focused customer success role.

• Strong understanding of assessment design and pedagogy.

• Proven experience in designing and delivering training, workshops, and webinars for academic or professional audiences.

• Proficient in written and spoken English.

• Ability to write clearly and warmly.

• Comfortable using software and learning platforms.

• Quick to learn new tools and assist others in doing so.

• Capable of building trust with academics swiftly and sustaining relationships throughout the semester.

• Highly organized, managing multiple academics, courses, and deadlines effectively.

• Able to transform user feedback into improved resources, tools, and processes.

• Comfortable working remotely across different time zones.

• Familiarity with higher education in North or Latin America is advantageous.

• Experience with a Learning Management System (LMS) such as Canvas or Moodle is a plus.

🏝️ Benefits

• Option for remote work.

• Full-time contractor position.

• Paid annual leave.

• Paid sick leave.

• Training on the platform from the first day.

• Opportunity to shape how Cadmus supports its newest region.

• Work within a globally distributed team environment.